Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alexis Figueroa Cruz

Juncos

Summary

I am a professional known for excellent customer service and effective communication skills. I hope to use these and all my other abilities to enhance the company's image of excellence, and I hope to make the most of the opportunity for professional growth and development that the company is able to offer me.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Back Office Representative

Liberty Communications
San Juan, Puerto Rico
02.2024 - Current
  • Provided customer service support by responding to inquiries, resolving complaints, and processing orders.
  • Processed orders using company software systems, ensuring timely fulfillment.
  • Handled payment transactions efficiently at point of sale.
  • Entered data into various computer systems, maintaining high accuracy standards.
  • Answered customer inquiries with clear and friendly communication.
  • Organized filing systems for documents and records, facilitating easy retrieval.
  • Conducted research and compiled data for reports and projects.

Customer Service Associate

Marshalls (TJX Companies Inc.)
Caguas, Puerto Rico
07.2022 - 02.2024
  • Assisted customers with product inquiries and service requests to ensure satisfaction.
  • Handled customer returns and exchanges promptly, maintaining high service standards.
  • Handled cash register operations accurately during peak times.
  • Processed transactions efficiently at the cash register.
  • Collaborated with team members to streamline processes that enhanced customer experience.

Education

Bachelor of Arts - Estudios Hispánicos

Universidad De Puerto Rico
Cayey
05-2023

Skills

  • Order processing
  • Data entry
  • Customer service
  • Payment processing
  • Filing systems
  • Transaction handling
  • Team collaboration
  • Sales support
  • Problem solving
  • Effective communication

Languages

Spanish
Native
Native
English
Upper Intermediate (B2)
B2

Certification

Real Estate Broker 

Timeline

Business Back Office Representative

Liberty Communications
02.2024 - Current

Customer Service Associate

Marshalls (TJX Companies Inc.)
07.2022 - 02.2024

Bachelor of Arts - Estudios Hispánicos

Universidad De Puerto Rico
Alexis Figueroa Cruz