Alexis Figueroa Cruz
Juncos
Summary
I am a professional known for excellent customer service and effective communication skills. I hope to use these and all my other abilities to enhance the company's image of excellence, and I hope to make the most of the opportunity for professional growth and development that the company is able to offer me.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Back Office Representative
Liberty Communications
San Juan, Puerto Rico
02.2024 - Current
- Provided customer service support by responding to inquiries, resolving complaints, and processing orders.
- Processed orders using company software systems, ensuring timely fulfillment.
- Handled payment transactions efficiently at point of sale.
- Entered data into various computer systems, maintaining high accuracy standards.
- Answered customer inquiries with clear and friendly communication.
- Organized filing systems for documents and records, facilitating easy retrieval.
- Conducted research and compiled data for reports and projects.
Customer Service Associate
Marshalls (TJX Companies Inc.)
Caguas, Puerto Rico
07.2022 - 02.2024
- Assisted customers with product inquiries and service requests to ensure satisfaction.
- Handled customer returns and exchanges promptly, maintaining high service standards.
- Handled cash register operations accurately during peak times.
- Processed transactions efficiently at the cash register.
- Collaborated with team members to streamline processes that enhanced customer experience.
Education
Bachelor of Arts - Estudios Hispánicos
Universidad De Puerto Rico
Cayey05-2023
Skills
- Order processing
- Data entry
- Customer service
- Payment processing
- Filing systems
- Transaction handling
- Team collaboration
- Sales support
- Problem solving
- Effective communication
Languages
Spanish
Native
Native
English
Upper Intermediate (B2)
B2
Certification
Real Estate Broker
Timeline
Business Back Office Representative
Liberty Communications
02.2024 - Current
Customer Service Associate
Marshalls (TJX Companies Inc.)
07.2022 - 02.2024
Bachelor of Arts - Estudios Hispánicos
Universidad De Puerto Rico