Alexza Martinez
Corona
Summary
Client-focused individual with 10+ years of experience in Customer Service, Leadership, and Records Management. Strong skills include conflict resolution, team training and development, communication, and problem solving. Known for creating positive work environments where team members feel valued and able to perform at high levels. Made significant impact in previous roles by implementing effective customer service strategies and fostering strong relationships with customers.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Compliance Analyst
CRMLS
Chino, California
2026.02 - 2026.08
- Analyzed MLS listings to ensure compliance of the MLS rules and policies.
- Reviewed internal processes for alignment with industry standards and legal requirements.
- Conducted thorough investigations of reported compliance violations.
- Communicated effectively and professionally with subscribers regarding violations and all manner of compliance related inquiries.
- Documented subscriber interaction with detail and accuracy in the internal system.
- Reviewed real estate documents to ensure accuracy and compliance with MLS rules and policies.
Customer Service Team Lead
Evolution Electric Vehicle
Chino, California
2024.01 - 2025.10
- Collaborate with internal sales representatives to ensure dealership orders are placed correctly and within a timely manner.
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Processed warranty claims and returns from customers, ensuring accuracy and timely resolution.
- Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery.
- Managed a portfolio of 30-40 client accounts, ensuring high levels of customer satisfaction and retention.
- Led a team of 5-10 customer service representatives, providing guidance and support to ensure exceptional customer satisfaction.
Documents Delivery Team Lead
Optima Tax Relief, LLC
Santa Ana, United States
2019.03 - 2023.06
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Planned and managed resources to consistently meet production, quality and cost goals.
Document Specialist
Optima Tax Relief, LLC
Santa Ana, United States
2016.03 - 2019.03
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Set up documents for individual projects based on specifications.
- Identified errors and suggested appropriate edits.
- Organized, maintained and safeguarded files and databases.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
Customer Service Representative
Optima Tax Relief, LLC
Santa Ana, United States
2015.09 - 2016.03
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Some College (No Degree) -
Santiago Canyon College
Orange, CAHigh School Diploma -
Eleanor Roosevelt High School
Eastvale, CA06.2011
Skills
- Records Management
- Leadership and Management
- Training and Mentoring
- Strategic Planning
- Data Entry
- Customer Relations
- Problem-Solving Abilities
- Computer Proficiency
- Critical Thinking
- PowerPoint, Outlook, Excel, and other programs on Microsoft and Google
- Quick Learner
- Positive and Professional
- Self-Motivated and Goal-Oriented
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Compliance Analyst
CRMLS
2026.02 - 2026.08
Customer Service Team Lead
Evolution Electric Vehicle
2024.01 - 2025.10
Documents Delivery Team Lead
Optima Tax Relief, LLC
2019.03 - 2023.06
Document Specialist
Optima Tax Relief, LLC
2016.03 - 2019.03
Customer Service Representative
Optima Tax Relief, LLC
2015.09 - 2016.03
High School Diploma -
Eleanor Roosevelt High School
Some College (No Degree) -
Santiago Canyon College