ALICIA ROSA
Caguas
Summary
Bilingual professional with more than 28+ years' experience in customer services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Care Management Assistant
Humana
12.2021 - Current
- Knowledge of administrative and organizational processes
- Work with limited supervision and guidance
- Exercise discretion and judgement in prioritizing requests
- Interpreting and adapting procedures, processes and techniques
- Communicated with patients and family members to assist with information
- Focus on methods tactics and processes for completing administrative tasks/projects
- Mentor new hire
- Active participation in CMSA Note book
Accounts Assistant
CPC Seguros, Inc.
06.2021 - 12.2021
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Organized data into multiple spreadsheets to streamline data.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
Service Coordinator/Accounts Receivable
Air Chiller Mechanical, Inc.
01.2009 - 06.2021
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Communicated with clients and service providers to provide updates on work progress.
- Prepared reports on service performance metrics and key indicators for management review.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Maintained accurate and up-to-date records of claim information for future reference.
Administrative Assistant
CTS Refrigeration
11.2006 - 01.2009
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
Fleet Coordinator/Service Coordinator
Wal-Mart Home Office Puerto Rico
07.2004 - 11.2006
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Maintained accurate driver information for delivery scheduling.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Documented equipment transfers and sales details for accurate record keeping.
Administrative Assistant
Hospital Interamericano de Medicina
08.1990 - 01.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Air Lines and Tourism -
Polytechnical College
Caguas, PR01.1982
Commercial High School -
José Campeche
Caguas, PR01.1981
Skills
- Time Management
- Database Management
- Payroll
- Call Services
- Accounts Payable
- Billing
- Collections
- Microsoft Office
- Data Entry
- Conflict Resolution
- File Management
- Data Analysis
- Claims Investigation
- Process Improvement
- Operations Management
- Staff Management
- Accounts Receivable
Timeline
Care Management Assistant
Humana
12.2021 - Current
Accounts Assistant
CPC Seguros, Inc.
06.2021 - 12.2021
Service Coordinator/Accounts Receivable
Air Chiller Mechanical, Inc.
01.2009 - 06.2021
Administrative Assistant
CTS Refrigeration
11.2006 - 01.2009
Fleet Coordinator/Service Coordinator
Wal-Mart Home Office Puerto Rico
07.2004 - 11.2006
Administrative Assistant
Hospital Interamericano de Medicina
08.1990 - 01.2000
Air Lines and Tourism -
Polytechnical College
Commercial High School -
José Campeche
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