Sheila Pabón Román
Humacao
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Mobile Expert
T-Mobile
03.2009 - Current
- Monitored wireless sales space to establish familiarity with various carriers.
- Studied and recommended T-Mobile products to potential new customers.
- Provided after-sales maintenance and problem solutions for T-Mobile clients.
- Provided support to the sales team, en suring all sales and service objectives were met.
- Answered customer queries and provided detailed information on new products.
Customer Service Representative and Teller
Banco Santander
10.2007 - 03.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Accepted and processed customer deposits and loan payments.
- Maintained and balanced a cash drawer on a daily basis.
- Cross-sold services and products to new customers.
Customer Service Representative
Doral Financial
02.2006 - 10.2007
- Handled customer inquiries, complaints, and billing questions.
- Managed a high volume of calls.
- Completed customer requests for loans and credit cards.
- Provide customers information on banking products and services.
Education
Bachelor's Degree - Business Administration And Management
University of Puerto Rico
Cayey, Puerto Rico05.2005
Skills
- Building Customer Loyalty
- Strong Communication and Interpersonal Skills
- Analytical and Organizational Skills
- Competitive Leadership Skills
- Problem Resolution
Timeline
Mobile Expert
T-Mobile
03.2009 - Current
Customer Service Representative and Teller
Banco Santander
10.2007 - 03.2009
Customer Service Representative
Doral Financial
02.2006 - 10.2007
Bachelor's Degree - Business Administration And Management
University of Puerto Rico
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