Allen Hernández
Juncos
Summary
Opportunity to further refine customer service skills and expand knowledge while contributing to organizational goals
Overview
2026
2026
years of professional experience
Work History
Senior Transportation Driver
Centro De Envejecientes Renacer
Juncos
05.2024 - Current
- Coordinated efficient routes to avoid delays and optimize schedules.
- Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
- Communicated effectively with customers regarding shipment statuses, delays, or any other pertinent information.
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
- Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
- Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
- Maintained excellent safety record with strict adherence to company policies and regulations.
- Provided exceptional customer service during pick-up and delivery interactions, addressing concerns promptly and professionally.
- Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Checked in with dispatch service and updated with current location.
- Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
- Efficiently loaded and unloaded cargo using appropriate tools and equipment to minimize damage risk.
- Safeguarded transported goods from theft or tampering by implementing security measures such as padlocks or seals.
- Reduced fuel consumption through careful monitoring of driving habits and proactive vehicle maintenance.
- Followed all relevant traffic laws and safety regulations.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Merchandise Vendor
JASC
02.2022 - 03.2024
- Assisted in seasonal planning initiatives, formulating strategies to enhance sales during peak periods.
- Maintained detailed records of merchandise deliveries and tracked sales data for forecasting insights.
- Provided thorough training for new hires, cultivating a culture of team excellence.
- Monitored inventory levels closely to reduce out-of-stock occurrences through timely restocking.
- Participated in trade shows and retail demonstrations to bolster sales efforts as required.
- Ensured effective communication between stores and corporate offices by reporting operational challenges promptly.
- Created visually appealing merchandise displays to improve product presentation and placement.
- Identified potential new accounts, contributing to company growth through client presentations.
Insurance Vendor
Combined Insurance Com.
2017 - 02.2022
- Market health and accident insurance, complete contracts, and collect payments.
Sales Representative
Steel and Spipes
01.2015 - 01.2017
- Managed sales of garage doors, sliding shutters, PVC fences, and silicone fences to ensure contract compliance.
Sales Representative
DirecTV
01.2012 - 01.2015
- Achieved or surpassed company sales goals through effective product presentation and selling strategies.
- Maintained up-to-date knowledge of all products to provide comprehensive customer support.
Education
BBA - Management and Minor Computer Science
Universidad Ana G Méndez
Gurabo01.1995
Skills
- Defensive driving
- Fuel efficiency
- Route planning
- Heavy lifting
- Class 4 driver’s license
- Transportation regulations
- Safe driving practices
- Loading and unloading
- Weather conditions awareness
- Passenger assistance
- Vehicle maintenance
- Vehicle inspection
- Traffic laws
- Valid Driver's license
- Punctual and reliable
- Accident prevention
- Basic vehicle repairs
- Friendly and outgoing
- Time management
- Verbal and written communication
- Clean driving record
- Passenger transportation
- Spanish and English fluency
- Passenger support
- Driving and transportation
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
References
allenhernandez071@gmail.com, 787-533-0199, 787-734-3346, 38 Mario Pérez St. Urb. Valencia 1 Juncos, Puerto Rico, 00777,
Timeline
Senior Transportation Driver
Centro De Envejecientes Renacer
05.2024 - Current
Merchandise Vendor
JASC
02.2022 - 03.2024
Sales Representative
Steel and Spipes
01.2015 - 01.2017
Sales Representative
DirecTV
01.2012 - 01.2015
Insurance Vendor
Combined Insurance Com.
2017 - 02.2022
BBA - Management and Minor Computer Science
Universidad Ana G Méndez