Alondra Cruz Otero
Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Promotional Model
High Impact Promotions
Cupey
05.2024 - Current
- Collaborated with other Promotional Models to ensure successful execution of promotions.
- Educated consumers on new products or services offered by the company.
- Assisted in setting up promotional booths and displays.
- Interacted with customers to promote products or services.
- Dressed appropriately according to dress code requirements for each promotion.
- Applied communication skills and marketing knowledge to promote products and make sales.
Coffee Barista
Soul Spa Wellness Center
San Juan
04.2023 - 07.2024
- Greeted customers, took orders and answered questions about menu items.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Operated cash register to process payments from customers.
- Maintained cleanliness of work area, including counters and equipment.
Front Desk Receptionist
Soul Spa Wellness Center
San Juan
04.2023 - 07.2024
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Responded to customer inquiries via phone, email, and in person.
Cashier
Tiendas Capri
Arecibo / Mayaguez
11.2021 - 04.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Office Assistant
Darok Steel
Arecibo
03.2021 - 10.2021
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
High School Diploma -
Colegio De La Inmaculada Concepcion
Manati05-2020
Associate of Science - Ciencias De La Salud
Universidad Interamericana
AreciboSkills
- Call handling
- Data Entry
- Database Management
- Customer Service
- Mail handling
- Medical Records Management
- Professional and mature
- [Language] Fluency
- Positive Attitude
- Strategic Planning
- Filing and data archiving
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Promotional Model
High Impact Promotions
05.2024 - Current
Coffee Barista
Soul Spa Wellness Center
04.2023 - 07.2024
Front Desk Receptionist
Soul Spa Wellness Center
04.2023 - 07.2024
Cashier
Tiendas Capri
11.2021 - 04.2024
Office Assistant
Darok Steel
03.2021 - 10.2021
High School Diploma -
Colegio De La Inmaculada Concepcion
Associate of Science - Ciencias De La Salud
Universidad Interamericana
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