Alondra Liz Sánchez Rivera
Bayamón
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Merianne
07.2022 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Bachelor of Science - Science Education
Ana G. Mendez University
Bayamón, Puerto Rico05.2026
High School Diploma -
Puerto Rico Youth Challenge Academy
Juana Diaz, Puerto Rico03.2022
Skills
- Product Knowledge
- Customer Satisfaction
- Patience and composure
- Customer Assistance
- Team Collaboration
- Problem-solving aptitude
- Customer Complaint Resolution
- Drawer management
- Guest Services
- Payment Collection
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Cashier
Merianne
07.2022 - Current
Bachelor of Science - Science Education
Ana G. Mendez University
High School Diploma -
Puerto Rico Youth Challenge Academy
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