Alondra N. Tarafa Santiago

• Received immediate deployment to Louisiana (2021), Puerto Rico (2022) to do onsite home inspections with ACE5 program.
• Follow and apply FEMA guidelines at every part of the inspection process.
• Inspect home using levels of damage in each part.
• Measure home's square footage, excluding added leisure or garages that don't apply in inspection.
• Identified indications of defective plumbing, leaks and resulting problems such as water damage and indications of hazardous mold arising from flooding or pooled water.
• Improved quality assurance procedures to minimize errors and increase effectiveness of inspections
• Made and submitted reports detailing finding and any actions taken.
• Talk to applicant and verify identity for fraud prevention.
• Deliver over 40 applications every 3 to 4 days depending on missed contact.

• In charge of inventory of equipment acquired from different companies and closing factories
• Standing shifts up to 10-12 hours per day
• Efficiently handled heavy workload, manage merchandise rotation, and bring support to workers in heavy equipment driving.
• Inspected worksites, practices, and gear for compliance with established safety standards.
• Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
• Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
• Conducted safety orientation and education to employees to increase awareness of safety hazards and empower employees to work safely.
• Add up expenses per month to provide charts with sales versus expenses other accounting duties.

• Answered customer telephone calls promptly and appropriately handled needs.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Collected room deposits, fees, and payments.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Prepared reports on guest satisfaction levels and other metrics.

Completed 42 of the required courses to obtain the degree. Prepared in courses of deviant behavior, statistics applied to criminal justice and forensic research, criminalist, cyber criminology and others. Successfully completed Comprehensive Exam.

Hundred and fifty hours completed of practice at the First Instance Court in Mayaguez. Forty-two credits of concentration classes including Penal Law, Civil Rights, Neuroscience, Fraud, and others. Vice-president of the class 2020.