Alondra Correa
Toa Baja,PR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and learn to meet Law school demands and standards.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service (IRS)
01.2023 - Current
- Read and interpret IRS regulations and procedures to provide concise explanation to taxpayers
- Perform analytical research on over 20 accounts weekly to resolve taxpayer account issues
- Translate regulations and procedures to Spanish speaking taxpayers
- Document account actions taken in detail on
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor
- Update over 5 accounts per day information to maintain customer records
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Data Entry Clerk
Shuster & Saben, LLC
01.2020 - 01.2023
- Transcribed over 100 data entry from source documents to remote computer database per day
- Followed established procedures to enter and process data correctly
- Created and maintained data entry logs to track data entry activities
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Verified accuracy of data entered into system to produce error-free reports
- Secured and protected data from unauthorized access by complying with security protocols
Internship Student
Dragonfly Thrift Boutique
05.2021 - 07.2021
- Reported to manager of store to receive day-to-day tasks and responsibilities.
- Interacted with over 15 customers per day in-person to provide information on thrift store mission and how they could support.
- Provided support and worked on special tasks.
- Operated register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeated business.
Receptionist
Shuster & Saben, LLC
01.2019 - 01.2020
- Greeted clients and company owners upon arrival
- Directed calls to appropriate department, when not available collected and distributed messages to appropriate team member
- Managed over 50 client and court emails per day
- Collected check payments and updated relevant records
- Maintained confidentiality of information regarding clients and company
- Managed multiple tasks and met time-sensitive deadlines
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Telemarketer Sales Representative
Llorens Pharmaceutical
01.2016 - 01.2019
- Scheduled up to 10 follow up calls daily with companies and hospitals to receive feedback or buy products
- Answered questions about company offerings with knowledgeable responses about products and services
- Built relationships with customers using strong persuasion and active listening skills
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses
- Recorded contact information of customers and potential customers in internal database
- Completed daily cold calling and outreach to build sales pipeline
Education
Bachelor of Arts - Political Science
Florida International University
Miami, FL12.2021
Associate of Arts - Paralegal Studies
Miami-Dade College
Miami, FL07.2020
Skills
- Multi-tasking
- Fast learner
- Time and Organization management
- Data Entry
- IRS Filings
- Legal Jargon Knowledge
- Research
- Goal driven
- Able to conduct research and articulate findings
Hobby
Gym
1/27/22- Current
- Train 2 hours a day, 4 days a week
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Internal Revenue Service (IRS)
01.2023 - Current
Internship Student
Dragonfly Thrift Boutique
05.2021 - 07.2021
Data Entry Clerk
Shuster & Saben, LLC
01.2020 - 01.2023
Receptionist
Shuster & Saben, LLC
01.2019 - 01.2020
Telemarketer Sales Representative
Llorens Pharmaceutical
01.2016 - 01.2019
Bachelor of Arts - Political Science
Florida International University
Associate of Arts - Paralegal Studies
Miami-Dade College
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