Alondra V Gonzalez Camareno
BAYAMON
Summary
Adaptable store Customer Service Representative with relevant background in managing dining experiences and ensuring customer satisfaction. Skilled in conflict resolution, team coordination, and strategic planning. Contributed to enhancing customer loyalty and boosting store reputation through delivering consistent and high-quality service.
Overview
4
4
years of professional experience
Work History
Customer Service
Krispy Kreme
Guynabo
11.2021 - Current
- Provided excellent customer service inside the store and drive thru.
- Trained new customer service representatives on product knowledge and customer service skills.
- Implemented strategies to improve customer service initiatives.
- Provided customer service assistance when requested.
- Attend production line and cashier front desk.
Office Clerk
The Accountants Services
Guynabo
01.2021 - 07.2021
- Created spreadsheets using Microsoft Excel for tracking data and creating reports.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Scanned documents into computer system for storage purposes.
Education
BBA - Business Administration
Nuc University
Bayamon, Puerto RicoSkills
- Customer service understanding
- Delivers exceptional customer service
- Manufacturing support
- Quality Assurance
- Product Assembly
- Safety Management
Timeline
Customer Service
Krispy Kreme
11.2021 - Current
Office Clerk
The Accountants Services
01.2021 - 07.2021
BBA - Business Administration
Nuc University
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