Amanda Prieto CRUZ
Las Vegas
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Positive, compassionate, and dedicated individual with solid foundation in patient care practices and medical knowledge. Proficient in administering basic medical procedures and understanding patient needs, along with strong communication and organizational skills. Committed to making meaningful impact on patient health and well-being.
Recognized for enhancing customer satisfaction and loyalty through tailored service and effective communication. Adept at facilitating seamless transactions and securing optimal financing options, driving repeat business and referrals.
Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Car Sales Representative
Open Lot Auto Sales
02.2025 - 04.2025
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
- Developed strong relationships with clients, resulting in increased repeat business and referrals.
- Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Receptionist (Spa)
Maulini Esthetics Body and Skin Spa
01.2024 - 02.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Server
El Nopal Family Mexican Restaurant
04.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
No Degree - Medicine
University of Medical Sciences of Havana
La Habana, CubaAssociate of Science - Nursing
EDP University of Puerto Rico
09-2025
High School Diploma -
Eduardo Garcia Delgado
La Habana, Cuba06-2018
Skills
- Client relationship building
- Goal-oriented mindset
- Customer service
- Competitive
- Team collaboration
- Verbal and written communication
- Appointment scheduling
- Call center experience
- Vitals monitoring
- Task prioritization
- Patient assessments
- Patient monitoring
- Direct patient care
- Privacy and confidentiality
- Medical documentation
- Health promotion
Certification
- Licensed Car Sales Representative - February 2025
- Basic Life Support (BLS), American Heart Association - april 2025
Additional Information
I am a Cuban national and a current permanent resident of the United States. I am in the final stage of my studies to obtain an Associate Degree in Nursing, with an expected graduation date of September 2025. I am recognized for my ability to learn quickly, adaptability, and enthusiasm in every task I undertake.
In addition, I possess a strong foundation in medical knowledge, having completed up to the fourth year of a Medical Degree program in my home country, which provides me with a solid background in health sciences and comprehensive patient care.
Upon completion of my associate degree, I plan to take the NCLEX exam as soon as possible to obtain my Registered Nurse (RN) license in the United States, for which I am currently preparing diligently.
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Russian
Elementary (A2)
Timeline
Car Sales Representative
Open Lot Auto Sales
02.2025 - 04.2025
Server
El Nopal Family Mexican Restaurant
04.2024 - 12.2024
Front Desk Receptionist (Spa)
Maulini Esthetics Body and Skin Spa
01.2024 - 02.2025
No Degree - Medicine
University of Medical Sciences of Havana
Associate of Science - Nursing
EDP University of Puerto Rico
High School Diploma -
Eduardo Garcia Delgado
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