Amanda Rivera
Jersey City,New Jersey
Summary
I am a hardworking student who is meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
4
4
years of professional experience
Work History
Manager
La Potoroca Restaurant
Ponce, PR
06.2021 - Current
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
Server
El Fogoneo Cafe
Ponce, PR
05.2021 - 07.2021
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Prepared beverages and filled food orders for customers.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Greeted and maintained relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Tutor
Guacha's Tutoring Center
Ponce, PR
08.2020 - 05.2021
- Collaborate with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Have to identify learning needs and implement fun and engaging learning activities to help students advance.
- Coach and mentor junior tutors on successful teaching strategies and time management.
- Prepare lesson plans to meet goals identified in students' individualized study plans.
- Stress importance of good study habits and develop homework schedules, encouraging students to create personalized study plans.
- Assist parents to create tutoring sessions appropriate for student's age, learning preference and learning style.
Independent Sales Consultant
Moda & Estilo
, Puerto Rico
10.2017 - 08.2018
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and actualized customer service initiatives to decrease wait times.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Junior Event Coordinator
MaxxSouth Broadband
, Mississippi
08.2016 - 08.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with setting up marketing materials for Direct Sales Department sales events.
- Responsible for keeping marketing inventory in stock.
- Assisted Senior Event Coordinator in organizing outdoor events.
- Assisted Senior Event Coordinator in cash handling after every sales event.
Education
Pontificia Univ. Catolica of Puerto Rico
Ponce, P.R.05.2024
High School Diploma -
Academia Adventista
Ponce, P.R.05.2020
Skills
- Building blocks of learning
- Group tutoring
- Bilingual Spanish/English
- Computer programming
- Sales experience
- Outside sales
- Fast and efficient
- Flexible & Adaptable
- Verbal and written communication
Timeline
Manager
La Potoroca Restaurant
06.2021 - Current
Server
El Fogoneo Cafe
05.2021 - 07.2021
Tutor
Guacha's Tutoring Center
08.2020 - 05.2021
Independent Sales Consultant
Moda & Estilo
10.2017 - 08.2018
Junior Event Coordinator
MaxxSouth Broadband
08.2016 - 08.2017
Pontificia Univ. Catolica of Puerto Rico
High School Diploma -
Academia Adventista