Amarilda Ballabani
Salsomaggiore Terme
Summary
Dynamic and results-oriented professional with a strong background in customer service and retail, seeking new opportunities in Australia. Equipped with exceptional communication skills, a passion for working in diverse environments, and a strong commitment to delivering outstanding customer experiences. Motivated, adaptable, and keen to learn in a fast-paced, multicultural setting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Michael Kors
11.2021 - 05.2025
- Assisted customers in the luxury segment, providing personalized shopping experiences.
- Handled cash transactions, inventory management, and visual merchandising.
- Supported customer loyalty programs and ensured a seamless customer journey.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Gained experience and focused working with Key performance Indicators such as UPT, ATV, Conversion rate and CRM.
Waitress & Bar Staff
Le Querce
05.2021 - 09.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Hostess
Fidenza Village
12.2019 - 10.2020
- Welcomed and assisted customers at the village, providing information on promotions and events.
- Managed customer registrations for the village’s loyalty program.
Receptionist
Hotel Alizee San Jose
07.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Assistant
Airport
06.2019 - 07.2019
- Assisted passengers with check-in processes and security checks.
- Provided excellent customer service and ensured smooth airport operations.
Education
Bachelor of Arts - Communication And Media For Creative Industries
Università Degli Studi Di Parma
Parma, Italy07-2024
High School Diploma -
ISISS Magagni-Solari
Salsomaggiore Terme, Italy06-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
Albanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Intermediate (B1)
French
Elementary (A2)
Certification
RSA (Responsible Service of Alcohol)
Timeline
Sales Associate
Michael Kors
11.2021 - 05.2025
Waitress & Bar Staff
Le Querce
05.2021 - 09.2021
Hostess
Fidenza Village
12.2019 - 10.2020
Receptionist
Hotel Alizee San Jose
07.2019 - 09.2019
Customer Assistant
Airport
06.2019 - 07.2019
Bachelor of Arts - Communication And Media For Creative Industries
Università Degli Studi Di Parma
High School Diploma -
ISISS Magagni-Solari
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