Amarilys Montalvo
Luquillo
Summary
Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Operations Manager
Records On Time
01.2021 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Increased profit by streamlining operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed over 75 employees.
Office Manager
Cash Max Tittle Loan
08.2019 - 01.2021
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Manager
Caribean Auto
01.2018 - 06.2019
- Evaluated performance against goals and implemented appropriate development plans.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Monitored client abilities and account information to determine appropriate credit approval decisions.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Performed credit reviews on clients to assess financial conditions and present to th bank.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
Sales Manager
Adriel Kia
01.2014 - 01.2018
- Achieve growth and hit sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands company's customer base and ensure its strong presence
- Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Communicated product quality and market comparisons by creating sales presentations.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Negotiated payment plans and loan terms with delinquent customers.
- Worked with clients to define and implement terms for approved credit requests.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Sales Representative
Adriel Kia
01.2011 - 01.2014
- Greet and assist customers as they shop for new products
- Suggest applicable and relevant upsells to help customers walk out the door with everything they need
- Meet weekly, monthly and quarterly sales quotas
- Learn how products work and how to troubleshoot issues with customers
- Prepare and submit weekly sales reports to management
- Assist other team members with transactions when necessary.
Administrative Assistant
Adriel Toyota
01.2004 - 01.2011
- Costumers service department that was responsible of completing documentation from the clients and in charge of sending the contacts to their respective banks.
- Established administrative work procedures to track staff's daily tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Certificate -
JM&A
HIGH SCHOOL DIPLOMA -
ESC.VOC.REP. COLOMBIA
San Juan05.2003
Skills
- Time Management
- Active Listener
- Rapport Building on a Call
- Multi-Unit Operations Management
- Staff Management
- Process Improvement Strategies
- Policy and Procedure Implementation
- Workflow Planning
- High-Pressure Environments
- Operations Oversight
- Finance Understanding
- Microsoft Office Expertise
- Recruiting and Hiring
- Planning and Implementation
- Sales
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Operations Manager
Records On Time
01.2021 - Current
Office Manager
Cash Max Tittle Loan
08.2019 - 01.2021
Sales Manager
Caribean Auto
01.2018 - 06.2019
Sales Manager
Adriel Kia
01.2014 - 01.2018
Sales Representative
Adriel Kia
01.2011 - 01.2014
Administrative Assistant
Adriel Toyota
01.2004 - 01.2011
Certificate -
JM&A
HIGH SCHOOL DIPLOMA -
ESC.VOC.REP. COLOMBIA
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