Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
20
20
years of professional experience
Work History
General Warehouse Labor/ Receiving - Dispatch /Driver, Warehouse Orders
LDG Corp
Mayagüez, P.R.
02.2022 - 09.2022
Delivered packages to customers in a timely and efficient manner.
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Checked loads to ensure that cargo was secure and distributed evenly.
Provided excellent customer service by responding promptly to customer inquiries and complaints.
Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Reported any incidents involving the truck or its cargo to management immediately.
General Warehouse Labor/ Receiving - Dispatch /Warehouse Order Selector
Interstate Hotels & Resorts, South Seas Island Resort
Captiva, FL
02.2019 - 09.2019
Verified incoming and outgoing shipments to ensure accuracy of orders.
Organized warehouse inventory according to product type, size, and quantity.
Utilized a hand-held scanner to process orders for shipping.
Loaded and unloaded containers from trucks using a forklift or pallet jack.
Managed stock levels by replenishing items as needed.
Unpacked boxes of merchandise and stocked shelves accordingly.
Communicated with supervisors regarding any issues or discrepancies encountered while selecting orders.
Picked orders quickly and accurately according to customer specifications.
Driver / Operator
Chariot Transit
Denver, CO
10.2018 - 02.2019
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Provided excellent customer service by responding promptly to customer inquiries and complaints.
Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Maintained accurate logs of vehicle inspections and repair status.
Store Manager of Operations
Gustitos Restaurant
Cabo Rojo, P.R.
01.2015 - 09.2017
Developed and maintained store policies, procedures and operations manual.
Analyzed sales figures to identify trends and opportunities for improvement.
Evaluated employee performance on a regular basis to ensure quality standards were met.
Managed inventory levels and ensured accurate ordering of merchandise.
Recruited, trained, coached and mentored staff members in customer service skills.
Resolved customer complaints promptly and professionally.
Created weekly schedules for staff members according to business needs.
Developed relationships with vendors to negotiate better prices on supplies.
Organized promotional events such as special sales or discounts.
Ensured that store was clean and organized at all times.
Cashier /Service Delivery Manager
Cuquimar Pharmacy
Cabo Rojo, P.R.
11.2002 - 03.2006
Greeted customers and answered any questions they had about the store's products and services.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Stocked shelves with merchandise when needed.
Assisted customers over the phone regarding store operations, product information and order placement.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Performed other duties as assigned by management.
Trained new team members in cash register operation, stock procedures, and customer services.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Education
Associate of Science - Pharmaceutical Technician
P.O.P.A.C. – Ponce Paramedical College
Mayagüez, P.R.
05-2008
High School Diploma -
Monserrate Leon De Irizarry
Cabo Rojo, P.R.
05-2004
Skills
Bilingual – Spanish / English
Customer service experienced
Computer skills
Cash register skills
Warehouse experience
Supervisory / management experience
Languages
Spanish
First Language
English
Proficient
C2
Timeline
General Warehouse Labor/ Receiving - Dispatch /Driver, Warehouse Orders
LDG Corp
02.2022 - 09.2022
General Warehouse Labor/ Receiving - Dispatch /Warehouse Order Selector
Interstate Hotels & Resorts, South Seas Island Resort