Amy C Torres Collazo
San Juan
Summary
Oriented to good service and creating healthy relationships in the world of work. Quick learner with great communication skills. Committed to cultivating exceptional service while meeting and exceeding aggressive sales goals.
Overview
8
8
years of professional experience
Work History
Store Manager
Lids Hat World
10.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Assistant Store Manager
Lids
11.2018 - 10.2023
- Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, providing exemplary service and promoting special items.
- Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Assistant to the Event Coordinator in Gala ASPPRO
Maricel Torres (Event Coordinator)
05.2017 - 08.2019
- Hosted attendees during annual events.
Key Promotions Corp.
01.2018 - 10.2018
- Set up and managed booths at trade shows and businesses.
- Provided customers with samples and product demonstrations.
- Maintained cheerful and upbeat attitude at all times to engage and satisfy customers.
- Applied communication skills and marketing knowledge to promote products and make sales.
Education
Bachelor of Arts - Social Work And Human Resources
University Of Puerto Rico Rio Piedras Campus
06-2022
High School Diploma -
School Of Arts Miguel A. Julia Collazo
05.2017
Skills
- Workplace safety
- Leadership development
- Active listening
- Communication
- Objective
- Work ethic
- Ability to work under pressure
- Bilingual
- Customer service
- Problem-solving
- Multitasking and organization
Affiliations
February 2019
Social Worker in Training (TSA) | Capitol of Puerto Rico; I did a legislative internship with Rep. Denis Marquez discussing the role that social work should assume with labor rights and reproductive rights of women and the legislative process.
June 2019
Author | I wrote the article: "Why should men not intervene in women's reproductive rights?" Posted in Student Pulse on June 13, 2019
August 2019-December 2019
Social Worker in Training (TSA) | I did my first pre-practice experience in Social Work at the Condado Hospice Program, Inc.
June 2020
Certifications | I obtained a certificate in "Social & Behavioral Research" in, "Social & Behavioral Responsible Conduct of Research" and in "Psychological, Social or Educational Research with Human Beings" from the Institutional Comitte for the Protection of Human Beings in Research (CIPSHI) of the University of Puerto Rico, Rio Piedras Campus.
I obtained a certificate in "Trauma Informed Care (2020) from the Texas Department of Family and Protective Services
Contact
San Juan, PUERTO RICO 00926-2411
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Store Manager
Lids Hat World
10.2023 - Current
Assistant Store Manager
Lids
11.2018 - 10.2023
Key Promotions Corp.
01.2018 - 10.2018
Assistant to the Event Coordinator in Gala ASPPRO
Maricel Torres (Event Coordinator)
05.2017 - 08.2019
High School Diploma -
School Of Arts Miguel A. Julia Collazo
Bachelor of Arts - Social Work And Human Resources
University Of Puerto Rico Rio Piedras Campus
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