Summary
Overview
Work History
Education
Skills
Languages
Timeline

Ana Lucero

Ponce

Summary

Dynamic and self-motivated professional with extensive experience in customer service and teamwork. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in problem-solving and time management, consistently achieving high standards while fostering strong relationships with clients and colleagues.

Overview

2021
2021
years of professional experience

Work History

Cannabis Trimmer

Encanto Tree
  • Evaluate harvesting conditions and identify obstacles.
  • Identified plant diseases and researched methods for mitigation.
  • Led team of Number skilled and unskilled farm personnel.
  • Used effective weed control methods, promoting plant growth.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Communicated with coworkers and management to report challenges.
  • Assisted with maintenance and installation of irrigation equipment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.

Pet Groomer

Petco
04.2019 - 01.2021
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
  • Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
  • Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
  • Achieved faster turnaround times without sacrificing quality using time management skills.
  • Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
  • Streamlined appointment scheduling processes by implementing an efficient booking system that accommodated multiple groomers simultaneously.
  • Enhanced pet appearance through skilled fur styling and expert scissor techniques.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Cashier

Giants Supermarket
04.2020 - 12.2020
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.

Pet Groomer

Centerville Animal Hospital
01.2014 - 05.2019
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Educated visitors and staff on proper animal care and handling.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Promoted a positive image for the company by representing the business at community events and pet expos.
  • Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
  • Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
  • Achieved faster turnaround times without sacrificing quality using time management skills.
  • Enhanced pet appearance through skilled fur styling and expert scissor techniques.
  • Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
  • Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
  • Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
  • Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Streamlined appointment scheduling processes by implementing an efficient booking system that accommodated multiple groomers simultaneously.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Education

Certificate - Tecnico De Dispensario/ Buenas Practicas Agricolas

Puerto Rico Legal Marijuana Education , Online Puerto Rico
03.2024

Certificate - Real Estate Agent License

Tidewater Community College , Virginia Beach VA
05.2012

Certificate - Pet Stylist And Animal Behavior

Florida Institute Animal Art, Winter Spring FL
03.2012

Graduate Certificate - Legal Studies

Thomas Nelson Community College , Hampton Va
05.1994

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Hand and power tools
  • Attention to detail
  • Customer assistance
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Clear communication
  • Organizational skills
  • Active listening
  • Decision-making
  • Adaptability and flexibility
  • Heavy lifting
  • Relationship building
  • Flexible schedule
  • Professionalism
  • Order filling
  • Self motivation
  • Customer support
  • Effective communication
  • Team collaboration

Languages

English
Bilingual or Proficient (C2)

Timeline

Cashier - Giants Supermarket
04.2020 - 12.2020
Pet Groomer - Petco
04.2019 - 01.2021
Pet Groomer - Centerville Animal Hospital
01.2014 - 05.2019
Cannabis Trimmer - Encanto Tree
Puerto Rico Legal Marijuana Education - Certificate, Tecnico De Dispensario/ Buenas Practicas Agricolas
Tidewater Community College - Certificate, Real Estate Agent License
Florida Institute Animal Art - Certificate, Pet Stylist And Animal Behavior
Thomas Nelson Community College - Graduate Certificate, Legal Studies
Ana Lucero