ANA M. MARRERO
Aguada
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Able to work in a fast-paced environment always assuring quality. Adaptable, with knowledge of classroom management, course design and curriculum development.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Optum RX
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
LANGUAGE AND GEOGRAPHY TEACHER
FROEBEL BILINGUAL SCHOOL
09.2021 - 09.2022
- Prepared course materials, such as syllabi, homework assignments and handouts
- Maintained student attendance records, grades and other required records
- Prepared and delivered lectures to undergraduate and graduate students on topics such as urbanization, environmental systems and cultural geography
- Initiated, facilitated and moderated classroom discussions
- Evaluated and graded students' class work, assignments and papers
- Guided students in academic skills development in line with school values and ethos
- Developed and adapted curriculum to encompass English reading, writing and comprehension skills
- Encouraged student progress and engagement by cultivating equitable learning spaces
ENGLISH LANGUAGE TEACHER
COLEGIO NUESTRA SEÑORA DE BELEN
08.2019 - 08.2021
- Prepared course materials such as homeworks, assignments, and handouts
- Prepared and delivered lectures to students on topics such as poetry, novel structure, and translation and adaptation among others
- Maintained student attendance records, grades, and other required records updated
- Planned, evaluated, and revised course content, course materials and methods of instruction
- Compiled, administered, and graded tests
HIGH SCHOOL ENGLISH TEACHER
ACADEMIA DISCIPULOS DE CRISTO
01.2017 - 06.2019
SUPERVISOR (MONITOR/ ENGLISH TEACHER JUNIOR, LITERATURE TEACHER)
LA RES CHRISTIAN ACADEMY
01.2013 - 05.2017
- Prepared course materials such as homeworks, assignments, and handouts
- Prepared and delivered lectures to students on topics such as poetry, novel structure, and translation and adaptation among others
- Maintained student attendance records, grades, and other required records updated
- Planned, evaluated, and revised course content, course materials and methods of instruction
- Compiled, administered, and graded tests
Education
Bachelor Secondary Education - English
INTERAMERICAN UNIVERSITY
Bachelor Secondary Education - Family and Consumer Sciences
UNIVERSITY OF PUERTO RICO RIO PIEDRAS
Skills
- Informative Lectures
- Assessing Needs
- Innovative Teaching Methods
- Curricula Evaluation
- Facilitating Online Learning
- Differentiated Instruction
- Technology-Based Strategies
- Customer Service
- Critical Thinking
- Problem-solving abilities
Languages
English
Spanish
Timeline
Customer Service Representative
Optum RX
01.2022 - Current
LANGUAGE AND GEOGRAPHY TEACHER
FROEBEL BILINGUAL SCHOOL
09.2021 - 09.2022
ENGLISH LANGUAGE TEACHER
COLEGIO NUESTRA SEÑORA DE BELEN
08.2019 - 08.2021
HIGH SCHOOL ENGLISH TEACHER
ACADEMIA DISCIPULOS DE CRISTO
01.2017 - 06.2019
SUPERVISOR (MONITOR/ ENGLISH TEACHER JUNIOR, LITERATURE TEACHER)
LA RES CHRISTIAN ACADEMY
01.2013 - 05.2017
Bachelor Secondary Education - Family and Consumer Sciences
UNIVERSITY OF PUERTO RICO RIO PIEDRAS
Bachelor Secondary Education - English
INTERAMERICAN UNIVERSITY
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