Ana Mulero
Insurance Agent
Summary
Dedicated and detail-oriented professional with 10 years of experience in healthcare journalism, seeking to transition into a life and health insurance agent role. Possess strong communication, analytical, and customer service skills, with a deep understanding of healthcare systems and insurance policies.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Insurance Agent
Brock Agency
12.2023 - Current
- Approached potential clients by using direct marketing mailings and phone contacts and increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Multimedia Journalist/Content Strategist
Ana Mulero, LLC.
9 2020 - Current
- Drove revenue and brand growth, delivering content for clients, including Xtelligent, BioWorld, HealthLeaders, BioSpace, FDA News, and more
- Launched new publications on pharmaceuticals, expanded coverage, and uncovered viral and top-read stories, resulting in traffic increases
- Leveraged a data-driven and SEO-based approach to content strategy, leading to increases in conversion rates and a 100% satisfaction rate
- Applied web design and development using WordPress, GoDaddy, Wix, Google Analytics, and more for emerging and expanding businesses.
Associate Editor, Biopharma Research & Intelligence
BioCentury, Inc.
02.2022 - 03.2023
- Covered and assisted with the daily editorial planning of news and intelligence reports on pharmaceuticals, biopharma, and biotechnology
- Implementing workflow optimization and research tools elevated the accuracy of intelligence reports and reduced turnaround times by 15%
- Supervised editorial staff, editing content, generating feedback, enforcing deadlines, ensuring alignment with editorial standards, developing publishing ideas, and providing final editorial approval.
News Editor
Regulatory Affairs Professional Society
02.2018 - 01.2020
- Oversaw a daily news publication, writing, assigning, and editing 1,000+ articles, including breaking news and event coverage
- Wrote 10-20 news and feature stories weekly, increasing unique visitors and subscribers by 25%
- Brought the medical device section to new heights as the lead editor, growing traffic twofold, and moderated industry conference sessions
- Redesigning newsletters and landing pages and improving metadata tagging process boosted user engagement, SEO, and conversion rates.
Content Specialist
FDA News
07.2017 - 02.2018
- Ran all digital and print medical device publications, overseeing a team of three freelancers, four staff writers, and an editorial assistant.
Associate Editor
Industry Dive
12.2015 - 07.2017
- Established Healthcare Dive as a leading publication directing its daily operations and sub-publications with 250+ stories/month, a team of three writers, and social media accounts, boosting metrics by +100%
- Built the health IT news section, hiring staff, monitoring stories from conception through distribution, and producing editorial schedules
- Spearheaded the use of interactive graphics and managed all multimedia projects, advancing audience engagement by 30%
- Executed a content strategy that increased readership by 35% and drove a 45% spike in scoops, breaking news, and event coverage.
Researcher-Reporter
Washington Business Journal
09.2014 - 08.2015
- Delivered data-driven centerspreads for print issues and produced cover stories, the Weekly List Extra, and other special publications.
Education
Master of Business Administration (MBA) - Healthcare Management
Florida Institute of Technology
Melbourne, Florida 03.2023 - Current
Master of Journalism (MJ) - Multiplatform Journalism
University of Maryland
College Park, Maryland 08.2014 - 05.2015
Bachelor of Arts (BA) - Communications
Arizona State University
Tempe, Arizona 08.2011 - 05.2014
Skills
Writing/Editing
Research
Content Management Systems
Public Relations
Content Strategy
Web Analytics
Data Visualization/Graphic Design
Web Development
Search Engine Optimization (SEO)
Social Media Marketing
Problem-Solving
Customer service and care
Positive Attitude
Customer service abilities
Call Management
Service support
Marketing Management
Contract Negotiations
Legal Advisory
Microsoft Office
Client Relationship Management
Adobe Creative Suite
HTML, CSS, SQL
Email Campaigns
Lead Generation
Event Management
Product Marketing
Insurance and Claims Handling
Insurance Navigation
Portfolio Management
Certification
Florida Life and Health Insurance 2-15 License Issued by the Florida Department of Financial Services
Accomplishments
- Mark of Excellence (MOEy) Best in Show Award, 05/2016, Society of Professional Journalists, Issued for "The Brothel Next Door"
- Best in Investigative Journalism (Finalist), 01/2015, Investigative Reporters and Editors, Issued for "The Brothel Next Door"
Languages
English
Spanish
Italian
Timeline
Insurance Agent
Brock Agency
12.2023 - Current
Master of Business Administration (MBA) - Healthcare Management
Florida Institute of Technology
03.2023 - Current
Associate Editor, Biopharma Research & Intelligence
BioCentury, Inc.
02.2022 - 03.2023
News Editor
Regulatory Affairs Professional Society
02.2018 - 01.2020
Content Specialist
FDA News
07.2017 - 02.2018
Associate Editor
Industry Dive
12.2015 - 07.2017
Researcher-Reporter
Washington Business Journal
09.2014 - 08.2015
Master of Journalism (MJ) - Multiplatform Journalism
University of Maryland
08.2014 - 05.2015
Bachelor of Arts (BA) - Communications
Arizona State University
08.2011 - 05.2014
Multimedia Journalist/Content Strategist
Ana Mulero, LLC.
9 2020 - Current
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