Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ana Tapia

Florida,FL

Summary


Diligent Esthetician with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Dr. Peter Martinez
07.2022 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate information and timely updates.
  • Trained new team members on best practices in customer service protocols.
  • Implemented process improvements to enhance response times and service quality.

Esthetician

The Sun Esthetics
09.2015 - 06.2022
  • Provided personalized skin assessments to determine appropriate treatments and products.
  • Executed a variety of facial treatments, including deep cleansing and exfoliation procedures.
  • Maintained cleanliness and sanitation protocols in compliance with state regulations and industry standards.
  • Educated clients on skincare routines and product usage for optimal results.

Receptionist

Ageless Cocons Spa
05.2013 - 08.2015
  • Managed front desk operations, greeting visitors and directing inquiries efficiently.
  • Maintained organized appointment schedules, ensuring timely communication with clients and staff.
  • Assisted with administrative tasks, including data entry and document preparation for office use.
  • Operated multi-line phone system, handling incoming calls and routing them to appropriate personnel.

Education

Certificate of Technical Studies - Esthetician

La Belle Beauty School
United States
06-2013

Certificate of Technical Studies - Customer Service

Infotep
Republica Dominicana
06-2004

Certificate of Technical Studies - Secretarial

Infotep
Republica Dominicana
06-2003

Skills

  • Customer service
  • Customer relations
  • Problem resolution
  • Critical thinking

Timeline

Customer Service Representative

Dr. Peter Martinez
07.2022 - Current

Esthetician

The Sun Esthetics
09.2015 - 06.2022

Receptionist

Ageless Cocons Spa
05.2013 - 08.2015

Certificate of Technical Studies - Esthetician

La Belle Beauty School

Certificate of Technical Studies - Customer Service

Infotep

Certificate of Technical Studies - Secretarial

Infotep
Ana Tapia