Ana Tapia
Florida,FL
Summary
Diligent Esthetician with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Dr. Peter Martinez
07.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Trained new team members on best practices in customer service protocols.
- Implemented process improvements to enhance response times and service quality.
Esthetician
The Sun Esthetics
09.2015 - 06.2022
- Provided personalized skin assessments to determine appropriate treatments and products.
- Executed a variety of facial treatments, including deep cleansing and exfoliation procedures.
- Maintained cleanliness and sanitation protocols in compliance with state regulations and industry standards.
- Educated clients on skincare routines and product usage for optimal results.
Receptionist
Ageless Cocons Spa
05.2013 - 08.2015
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Maintained organized appointment schedules, ensuring timely communication with clients and staff.
- Assisted with administrative tasks, including data entry and document preparation for office use.
- Operated multi-line phone system, handling incoming calls and routing them to appropriate personnel.
Education
Certificate of Technical Studies - Esthetician
La Belle Beauty School
United States06-2013
Certificate of Technical Studies - Customer Service
Infotep
Republica Dominicana06-2004
Certificate of Technical Studies - Secretarial
Infotep
Republica Dominicana06-2003
Skills
- Customer service
- Customer relations
- Problem resolution
- Critical thinking
Timeline
Customer Service Representative
Dr. Peter Martinez
07.2022 - Current
Esthetician
The Sun Esthetics
09.2015 - 06.2022
Receptionist
Ageless Cocons Spa
05.2013 - 08.2015
Certificate of Technical Studies - Esthetician
La Belle Beauty School
Certificate of Technical Studies - Customer Service
Infotep
Certificate of Technical Studies - Secretarial
Infotep