Ana Trucco Gomez
Bayamón
Summary
Driven leader with a proven track record in operations management and client service, notably at Novus Inc. Excelled in enhancing operational efficiency and cultivating strong client relationships. Skilled in KPI management and effective communication, achieving significant improvements in productivity and customer satisfaction. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Owner
Ketologica
01.2020 - Current
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Buyer
Novus Inc
01.2012 - 06.2020
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Developed cost-effective purchasing strategies to maintain inventory levels and improve operational procedures.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Forecasted purchasing trends and improved merchandising strategies.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Researched and identified new suppliers and vendors.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
Data Entry Clerk
Novus Inc
03.2007 - 12.2011
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Completed data entry tasks with accuracy and efficiency.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained complete documentation and records of all purchasing activities.
Sales Associate
Galeria
06.2005 - 02.2007
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Communications
Sagrado Corazon
San Juan03.2008
High School Diploma -
Acaemia San Jose
Guaynabo, Puerto Rico05.2005
Skills
- KPI Management
- Administrative Oversight
- Regulatory Compliance
- Labor Relations
- Budget Administration
- Operations Management
- Contract Management
- Staff Management
- Business marketing
- Client Service
- Business Planning
- Customer Relations
- Marketing
- Verbal and written communication
- Product branding
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Owner
Ketologica
01.2020 - Current
Buyer
Novus Inc
01.2012 - 06.2020
Data Entry Clerk
Novus Inc
03.2007 - 12.2011
Sales Associate
Galeria
06.2005 - 02.2007
No Degree - Communications
Sagrado Corazon
High School Diploma -
Acaemia San Jose
Similar Profiles
VEIRA M RAMOS ROLÓNVEIRA M RAMOS ROLÓN
SALES REPRESENTATIVE at Victoria SecretSALES REPRESENTATIVE at Victoria Secret
Melanie Ramos MartinezMelanie Ramos Martinez
Supervisor at TeamworxSupervisor at Teamworx
Angelys Cruz BarrosoAngelys Cruz Barroso
Commercial Sales Manager at Pep BoysCommercial Sales Manager at Pep Boys