Ana Delia Santana Rivera
San Juan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
32
32
years of professional experience
Work History
Resepcionista/Serviced al Cliente/Cobradora
Arteaga & Arteaga Advertising
SAN JUAN
05.2007 - Current
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
Client'sResepcionista/Servicing al Cliente/Coordinadora
Cima Comunications
SAN JUAN
10.2000 - 05.2007
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Recognized by management for providing exceptional customer service.
- Delivered products to customer locations on time.
- Answered [Number] calls per shift to assist with customer questions and concerns.
Resepcionista /Client Servicing Executive
DeLaCruz Advertising
SAN JUAN
09.1991 - 10.2000
- Trained staff to provide excellent customer service to challenging customers.
- Promoted clean, safe, friendly work environment for employees and guests.
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
- Worked closely with other departments such as IT, Sales, Marketing and Operations to ensure seamless integration of services offered by the organization.
- Monitored customer service calls to ensure quality standards were met and addressed any issues that arose during the call.
- Resolved conflicts between customers and representatives when appropriate.
- Supervised team of Customer Service Representatives to ensure effective customer service and adherence to departmental policies.
- Resolved customer complaints or answered customers' questions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Education
BBA - Administración De Empresa
Universidad Metropolitana
Cupey05-1984
Skills
- Training & Development
- Social Perceptiveness
- Analytical
- Google Drive
- Conflict Resolution
- Decision-Making
- Customer Service
- Problem Resolution
- Active Listening
- Communication
- Team Building
- Clerical Support
- Teamwork and Collaboration
Affiliations
- Tengo habilidad para la coordinación entre empleados para mejorar una sana convivencia en la oficina.
- Soy positiva siempre mi eperiencia a traves de los años que llevo como resepcionista me ha enseñado que tener buena actitud hacia mis compañeros y respeto me ayuda a tener buena comunicación con cada uno de ellos.
- Soy discreta y apasionada con los mios. El trabajo para mi es un acto de validar y servir al compañero y clientes.
Timeline
Resepcionista/Serviced al Cliente/Cobradora
Arteaga & Arteaga Advertising
05.2007 - Current
Client'sResepcionista/Servicing al Cliente/Coordinadora
Cima Comunications
10.2000 - 05.2007
Resepcionista /Client Servicing Executive
DeLaCruz Advertising
09.1991 - 10.2000
BBA - Administración De Empresa
Universidad Metropolitana
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