ANAIS SANTOS
Carolina
Summary
A position in your company where I could develop my knowledge and skills for the service of the organization and for personal achievement. I’m not a president of any fraternity, the head of a condo board or a team lead of my favorite charity. I am a mother, a natural leader, someone with a lot of potential willing to continue learning, to continue studying and expand my knowledge to the limit.
Overview
11
11
years of professional experience
Work History
Professional Services, Self employed
05.2017 - Current
- Responsible for processing any transport, medical management, grocery shop for elderly people
Driver, Uber Driver
Uber Technologies, Inc.
05.2017 - Current
- Direct communication with passengers, able to take them to their destination in a safe and effective way
Customer Service Supervisor
Triple S, Blue Cross Blue Shield
11.2013 - 05.2017
- Medical plan, medical billing and coding, pharmacy, and pre-authorization services
- Coach, Mentor, Advocate for Organization, Staffing, Employee Training and Development, Employee Performance Management (goals, feedback, performance reviews, etc.)
- Train and develop others in the skills required for the project
- Present findings to company leaders and suggest improvements
- Communicate with customers and meet their various needs
Education
BBA - Psychology
NUC University
San JuanAssociate’s Degree - Medical Billing and Coding
NUC University
San Juan06.2023
Ontological Coaching - Coaching
ECOA (Escuela Coaching Ontológico Americano)
San Juan12.2021
Associate Degree In Nursing - Nursing
Colegio Universitario de San Juan
San Juan01.2010
Skills
- Spanish and English; good written and oral skills
- Analytical ability and strategic thinking to make decisions
- A complete and general computer knowledge
- Well organized and able to work on several tasks simultaneously
- Good leadership qualities, a self-starter and highly motivated to work in a team
Timeline
Professional Services, Self employed
05.2017 - Current
Driver, Uber Driver
Uber Technologies, Inc.
05.2017 - Current
Customer Service Supervisor
Triple S, Blue Cross Blue Shield
11.2013 - 05.2017
Ontological Coaching - Coaching
ECOA (Escuela Coaching Ontológico Americano)
BBA - Psychology
NUC University
Associate’s Degree - Medical Billing and Coding
NUC University
Associate Degree In Nursing - Nursing
Colegio Universitario de San Juan
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