Analis Alcantara
Guaynabo
Summary
Experienced Food and Beverage Supervisor with expertise in effectively administrate operations. Demonstrates exceptional customer service skills and excels in communication. Possesses keen attention to detail and proficiency in resolving intricate problems. Background includes improving performance, reducing cost and maximizing profitability of food service operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOOD AND BEVERAGE SUPERVISOR
AC Marriott Hotel
2023.07 - Current
- Oversaw all aspects related to patrons' dining experience, including quality control, staff management, inventory, health and safety regulations, and customer service
- Ensured the quality and quantity of food and beverage supplies and equipment
- Identified performance gaps and collaborated with managers to obtain and apply suitable training procedures and processes, resulting in improved performance
- Proficient in using POS systems such as Opera, Micros, and Time Saver ADP
- Developed and implemented opening and closing procedures.
FOOD AND BEVERAGE ASSISTANT MANAGER
Fairmont El San Juan Hotel
2022.12 - 2023.07
- Successfully executed special events, group gatherings, and catering functions
- Forecasted, strategized, and procured beverages to meet bar stocking requirements and food supplies for efficient operations
- Skillfully pulled off daily food and beverage operations
- Fostered positive customer relationships, adeptly handled complaints, and promptly addressed customer needs
- Developed menus and consistently implemented enhancements
- Oversaw operational systems including Open Table, Silverware POS, and ADP Workforce
- Recruited, trained, and monitored staff members.
LEAD HOSTESS
Fairmont El San Juan Hotel
2022.12 - 2023.07
- Collaborated with managers to promptly resolve service and food-related issues, ensuring customer satisfaction
- Managed over 50 reservations and walk-ins through Open Table, optimizing workday efficiency
- Assigned patrons to tables that met their specific needs and maintained restaurant section rotation
- Fostered positive guest relations by effectively communicating information and orchestrating swift seating arrangements
- Provided suitable reservation options based on expected attendees, effectively coordinating events.
Education
Bachelors in Cultural Tourism -
UNIVERSITY OF PUERTO RICO
Bachelors in Hotel and Restaurant Administration -
UNIVERSITY OF PUERTO RICO
Skills
- Customer service excellence
- Communication skills
- Problem-solving abilities
- Catering Coordination
- Sanitation Standards
- Inventory Management
- Cost Control
- Bar Management
Certification
Serv Safe Food Protection Manager Certification Examination - AMERICAN NATIONAL STANDARDS INSTITUTE
Timeline
FOOD AND BEVERAGE SUPERVISOR
AC Marriott Hotel
2023.07 - Current
FOOD AND BEVERAGE ASSISTANT MANAGER
Fairmont El San Juan Hotel
2022.12 - 2023.07
LEAD HOSTESS
Fairmont El San Juan Hotel
2022.12 - 2023.07
Bachelors in Cultural Tourism -
UNIVERSITY OF PUERTO RICO
Bachelors in Hotel and Restaurant Administration -
UNIVERSITY OF PUERTO RICO
Serv Safe Food Protection Manager Certification Examination - AMERICAN NATIONAL STANDARDS INSTITUTE
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