ANALÍS ALCÁNTARA
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
STK at Vanderbilt
San Juan , Puerto Rico
12.2024 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Food and Beverage Supervisor
AC Marriott Hotel
San Juan
07.2023 - 01.2025
- Oversaw all aspects related to patrons' dining experience, including quality control, staff management, inventory, health and safety regulations, and customer service.
- Ensured the quality and quantity of food and beverage supplies, and equipment.
- Identified performance gaps and collaborated with managers to obtain and apply suitable training procedures and processes, resulting in improved performance.
- Proficient in using POS systems such as Opera, Micros, and Time Saver ADP.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Food and Beverage Assistant Manager
Fairmont El San Juan Hotel
Carolina
12.2022 - 07.2023
- Successfully executed special events, group gatherings, and catering functions.
- Forecasted, strategized, and procured beverages to meet bar stocking requirements and food supplies for efficient operations.
- Skillfully pulled off daily food and beverage operations.
- Fostered positive customer relationships, adeptly handled complaints, and promptly addressed customer needs.
- Developed menus and consistently implemented enhancements.
- Oversaw operational systems including Open Table, Silverware POS, and ADP Workforce.
- Recruited, trained, and monitored staff members.
Education
Bachelors - Cultural Tourism
University of Puerto Rico
Carolina, Puerto RicoBachelors - Hotel and Restaurant Administration
University of Puerto Rico
Carolina, Puerto RicoSkills
- Customer service excellence
- Communication skills
- Problem-solving abilities
- Catering coordination
- Sanitation standards
- Inventory management
- Cost control
- Vendor relationship management
- Payroll administration
Certification
Serv Safe Food Protection Manager Certification Examination, American National Standards Institute
Timeline
Assistant Manager
STK at Vanderbilt
12.2024 - Current
Food and Beverage Supervisor
AC Marriott Hotel
07.2023 - 01.2025
Food and Beverage Assistant Manager
Fairmont El San Juan Hotel
12.2022 - 07.2023
Bachelors - Cultural Tourism
University of Puerto Rico
Bachelors - Hotel and Restaurant Administration
University of Puerto Rico
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