ANA M. CRUZ COLÓN
Caguas
Summary
Efficiently at handling teams to accomplish short- and long-term project goals. Skilled in stakeholder communication, team collaboration, resource allocation, and ensuring timely delivery of projects. Committed to driving success through effective leadership and a collaborative approach, prepared to contribute to the growth of a forward-thinking organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Jr. Project Manager
Neptuno
10.2020 - Current
- Collaborated in the definition of project scope and facilitated communication between cross-functional teams to enhance collaboration and project alignment.
- Validated project documentation to ensure clear guidance for project activities and deliverables.
- Served as a liaison between Sales, Operations and technical teams, facilitating effective communication throughout the project lifecycle.
- Coordinated meetings with internal/external teams for project project alignment and collaboration.
- Coordinated installations, configurations, migrations, testing, schedules, and resources to ensure timely completion of deliverables.
- Managed cross-departmental follow-ups on tasks related to project service delivery, field activities, and customer provisioning to ensure timely implementation.
- Contributed to risk management efforts, identifying potential obstacles and suggesting mitigation strategies.
- Delivered projects on time by monitoring progress and adjusting plans as needed.
- Supported stakeholder engagement efforts, ensuring consistent updates on project status and outcomes.
- Coordinated with cross-functional teams to resolve issues promptly and maintain project on track.
- Collected and organized project data for status reports.
- Analyzed project performance data to identify areas of improvement.
Accounting and Billing Specialist
AeroNet Wireless
02.2015 - 08.2020
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Collaborate in the creation and modification of documents. (Example: contracts, internal forms)
- Handled in-bound & out-bound calls pertaining to reconciliation of delinquent accounts.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Disbursed petty cash by recording entries and verifying documentation.
- Managed cancellation and refund processes
- Utilized talents and expertise to complete on-time and accurate monthly closing processes.
- Collaborate directly on migration and system changes.
- Trained and mentored new team members and managers on accounts receivables systems and general policies to build cohesive groups and promote operational performance.
- Answered telephone calls to field inquiries from clients and other callers seeking information.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Processed payments and documented account changes for financial accuracy and transparency.
- Entered financial data into company billing database for reconciliation, maintaining accurate and current accounts at all times.
- Managed complex problem-solving for upper management in order to complete projects on-time.
- Generated invoices upon receipt of billing information and tracked collection and payment progress for over 9,000 clients accounts.
- Managed customer inquiries regarding billing discrepancies, providing timely resolutions to enhance satisfaction.
- Developed and maintained comprehensive billing reports to track payment statuses and identify trends.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Generated monthly billing reports for management review.
Administrative Assistant
AeroNet Wireless
12.2012 - 01.2015
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Prepared packages for shipment.
- Offered administrative support to all departments.
- Arranged rapid office equipment repair and maintenance with vendors.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Produced and mailed invoices, payment reminders and financial notices.
- Received, sorted and distributed incoming mail.
- Contacted customers to pursue payments.
Teller
Scotiabank
09.2010 - 12.2012
- Maintained friendly and professional customer interactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Balanced staff and vault at end of day and secured money in accordance with established procedures.
Office Associate
Kmart
10.2005 - 04.2011
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Researched vendor invoices to verify proper payment for deliveries.
- Performed hourly pick-ups and set up, tested and balanced registers for front-end employees.
- Provided cash handling including sorting and counting coin and currency to make change for associates.
- Researched and resolved account discrepancies.
- Prepared bank deposits and corporate cash shipments.
- Trained new employees on proper cash routines, procedures and requirements.
Education
MBA -
University Of Puerto Rico
Río Piedras Campus05.2017
BBA - Human Resources
University Of Puerto Rico
Río Piedras Campus05.2010
Skills
- Effective interpersonal communication
- Analytical problem-solving
- Customer engagement
- Bilingual in Spanish and English
- Effective time management
- Analytical decision making
- Documentation management
- Project timeline management
- Meeting facilitation
- Team collaboration
- Process improvement
- Task prioritization
Certification
PMP - Project Management Professional
Timeline
Jr. Project Manager
Neptuno
10.2020 - Current
Accounting and Billing Specialist
AeroNet Wireless
02.2015 - 08.2020
Administrative Assistant
AeroNet Wireless
12.2012 - 01.2015
Teller
Scotiabank
09.2010 - 12.2012
Office Associate
Kmart
10.2005 - 04.2011
BBA - Human Resources
University Of Puerto Rico
MBA -
University Of Puerto Rico