Anapaula Arbulú Orduña
San Juan
Summary
Transportation & Logistics Specialist and Senior Customer Representative with over 5 years of successful experience in planning, implementation, and administration skills. It is my goal to become a great asset to your organization contributing to team success through hard work, attention to detail and excellent skills in logistic.
I will thrive to integrate supply chain systems based on the application of transportation, planning, distribution, customer service functions, effectiveness, flexibility and a continuous improvement in professional and personal life. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Transportation and Logistic Specialist
Caribbean Refrescos Inc
2022.10 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Execute tactical transportation tasks/activities to enable “On Time” Deliveries to our customers and
business partners. - Execute master data maintenance tasks within TMS or SAP (LBN) system to ensure proper routing,
transit times and hazmat conditions exist for all materials and customer lanes. - Track and trace shipment within FourKites and accurate communications with our 3PL's.
- Manage relationship with 3PL and Freight Forwarders, ensuring quality services and KPIs are met.
- Ensure claims and payments processes are executed on a timely basis.
- Obtain and create quotes for shipments & source best method of transportation.
- Report Trends on Defects by carrier and by location.
- Executes frequent communicate with external transportation vendors, brokers, and suppliers.
- Responsible for preparing carrier performance reports as well as managing daily processes such as
carrier claim filing, carrier corrective action management etc. - Lead investigations of all non-conformance and customer complaints related to carrier defects and
assist in the implementation of corrective actions complying with the policies, internal plans and procedures that ensure the proper implementation and continuous improvement of the company. - Support inbound and outbound activities coordination using current technology.
- Understand & utilize proper Incoterms in accordance with regulations and negotiations.
- International Transportation Knowledge
- Collected and analyzed business data from system (TM Dashboard) to prepare reports and presentations for management.
Traffic and Logistic Coordinator
Caribbean Refrescos Inc
2021.05 - 2022.10
- Execute traffic functions with maritime/air lines and carriers (3PL'S), local trucking companies, internal departments and external agencies to assure each shipment is dispatched on time and in compliance with the global transportation standards. Responsible to assure shipments documentation and cargo follow the Company policies/procedures and the transportation regulations mode requirements.
- Prepare and confirm weekly schedule Reports to assure containers visibility in transit from shipping maritimes to Caribbean Refrescos. Assist Transportation teams to expedite on containers planning and delivery. Provide information to cross docking services and carriers as requested. Escalate deviations to minimize impact to the supply chain.
- Confirm bookings/reservations with different carriers to assure customer orders and/or STO's shipments delivery on time, following the CPS Global Transportation guidelines. Validate and communicate special cargo preparation requests from carriers.
- Execute traffic arrangements for dispatch return to vendors and ingredients transfers to other plants. Work closely with Procurement Planning to assure compliance on goods transportation and required documentation declarations to avoid custom clearance delays.
- Maintain traffic documentation and record keeping in compliance with company policies and procedures as per the “Document Retention” policy.
- Execute procedure of SURI, in order to obtain tax release for the containers planning to delivery.
- Process container rental payments, (LEVANTA), chassis and handle the logistics of the coordination of daily container delivery on the plant.
- Make the analysis to process invoices of demurrages and port charges in order to charge this cost to the correct vendor.
- Verified accurate account invoicing through collaboration with Accounting department.
- Tracking orders and notified customers of status or potential delays. (Fourkites)
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Produced weekly status reports detailing logistic operations and problems.
Senior Sales and Logistic Representative
Car Freight Inc.
2016.03 - 2021.05
- Coordinated logistics of maritime shipping between the companies and government agencies to initiate the documentation process for domestic shipments preparation.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve accurate billing.
- Communicated via email or phone, shipments details with customer service representatives and shipping department staff to facilitate supply chain process.
- Handled day-to-day shipping and receiving overseeing more than 20 motor vehicle per day.
- Processed management procedures for different government agencies, such as DTOP-CESCO, ACAA, Stolen Vehicles Department, and Department of Treasure of Puerto Rico. Non-merchant registration procedure and tax payment (Tax release on SURI), pre-inspection procedures and document handling.
- Planned shipments from first client contact to last contact attempt to schedule daily and weekly routes. (ETD,ETA,POL,POD,CUTOFF)
- Ability to determine appropriate measurements of the vehicle in order to negotiate transportation terms & sales prices.
- Maintained win-win negotiation for all parties involved.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Resolved conflicts and negotiated beneficial agreements between parties.
- Used coordination and planning skills to achieve results according to schedule.
Restaurant Manager
Bistro Cafe Isla Verde
2014.04 - 2016.03
- Managed 15-20 person team of cooks and back of house staff for high-end Brunch restaurant.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Carefully interviewed, selected, trained and supervised staff.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Led and directed team members on effective methods, operations and procedures.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Prepared for and executed new menu implementations.
Sales and Promotion Representative
Caribbean Temporary Services - L'Oreal Caribe
2006.05 - 2011.12
- Visited trade shows and stores to demonstrate products or services and answer questions from potential customers.
- Coordinated and participated in promotional activities and trade shows.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified potential marketing opportunities to increase brand awareness.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Collaborated with media representatives to optimize coverage of special events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Recommended accurate and effective solutions to customers after identifying problems.
- Utilized effective communication and active listening skills to create client rapport to grow profitability.
Education
MBA - Management And Strategic Leadership
Universidad Ana G Mendez
San Juan, Puerto Rico05.2025
Associate of Science - Industrial Engineering/ Supply Chain And Logistics
Polytechnic University of Puerto Rico
San Juan PR05.2021
BBA - Business Administration
Interamerican University of Puerto Rico
San Juan PR05.2018
Skills
- Sales and marketing expertise
- Deadline and scheduling management
- Customer service skills
- Computer skills
- Carrier negotiations
- Process improvements
- Negotiating
- Sales training and leadership
- SAP Systems and Microsoft Programs
- Logistics understanding
- Transportation specialist
Affiliations
- Project Management Institute (Training PC in Fundamentals of Project Management, 24hrs.
- W.S.I.E. (Women Students of Industrial Engineering)
- Member of the Institute of Industrial and Systems Engineers (IISE). (Chapter 926)
Basic MINITAB Course, 8hrs.
Software product that helps you to analyze the data. This is designed essentially for the Six Sigma professionals. It provides a simple, effective way to input the statistical data, manipulate that data, identify trends and patterns, and then extrapolate answers to the current issues.
Timeline
Transportation and Logistic Specialist
Caribbean Refrescos Inc
2022.10 - Current
Traffic and Logistic Coordinator
Caribbean Refrescos Inc
2021.05 - 2022.10
Senior Sales and Logistic Representative
Car Freight Inc.
2016.03 - 2021.05
Restaurant Manager
Bistro Cafe Isla Verde
2014.04 - 2016.03
Sales and Promotion Representative
Caribbean Temporary Services - L'Oreal Caribe
2006.05 - 2011.12
MBA - Management And Strategic Leadership
Universidad Ana G Mendez
Associate of Science - Industrial Engineering/ Supply Chain And Logistics
Polytechnic University of Puerto Rico
BBA - Business Administration
Interamerican University of Puerto Rico
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