ANAPAULA VÁZQUEZ DEL VALLE

• Managed accounts and client records of client, observing confidentiality, and extreme discretion.
• Handled inbound and outbound calls, providing information about records and SSDI claims.
• Validated and handled medical records provided by client or medical facilities.
• Revised and finalized letters, briefs, and memos for attorney in Microsoft Word and PDF format.
• Supervised and maintained client's claims up to date in Needles platform.
• Email support to attorney
• Supervisor: Lucy Ortiz (787) 919-0856
• Okay to contact this Supervisor: Yes

• Assessed clients' needs and determined eligibility for intake services.
• Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
• Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
• Collected, verified, recorded and processed client demographics and referral information.
• Supported the successful resolution of cases by efficiently managing client files and ensuring all pertinent information was readily accessible for attorneys.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Assisted Clients in understanding the terms and conditions about the auto loan or lease contract.
• Collected, arranged, and input information into database system.
• Helped meet changing demands of company during the Covid-19 pandemic.
• Assisted clients with payments for their auto loan or lease.
• Provided clients with information of amortization of their product or moratorium of payment due to pandemic emergency.

• Handling inbound calls on client’s bank account, claims and product information.
• Delivered exceptional customer service, resolving complex issues promptly and maintaining strong relationships with key clients.
• Identified potential risks, implementing proactive strategies for risk mitigation and management.
• Email Support
• Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
• Managed multiple systems and helped clients with payments for credit cards and between account transfers.
• Coached and helped new employees to find their ground and provide excellent service up to the company's standards.
• Supervisor: Talia Gavillan

• Company Overview: During college semesters
• Cleaning and maintenance of designated areas.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Supervision of recreational areas of college campuses.
• Supervisor: EJ Johnson

• 2014- 2018 started Bachelor of Arts in Education
• Minor in Music Education

2018 - May 2021

• Degree Awarded with Honors.

• Degree Awarded with Honors.