Andihelie Candelaria De Jesus
Caguas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Interpreter/Translator
Kelly Services
02.2024 - 06.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Security COE/ Customer Service
Alight
06.2023 - 05.2024
- Taking calls and making sure caller was secured by automated system and informing them to call back and type the correct department and identify themselves correctly, assuring privacy and evading fraud.
Case Creator
Optum
06.2022 - 03.2023
- Appeals Department, which is responsible for creating the cases of health plan members
- Investigate whether they were expedited, or standard and collecting data, sending it to the system for the clinic to work on.
Cashier
Mcdonalds (Las Catalinas)
12.2017 - 06.2020
- Maintain a fast speed of service, especially during rush times
- Take orders from customers and input their selections into the restaurant's computer systems
- Assemble orders on trays or in bags depending on the type of order
- Process large orders for events.
- Worked flexible schedule and extra shifts to meet business needs.
Student Worker
Universidad Ana G Mendez
08.2016 - 01.2017
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Helped Students to apply for federal grants and student loans
- Collected, arranged, and input information into database system.
Education
Bachelor's degree in psychology -
UAGM university
07.2024
High School Diploma -
Manuela Toro Morice Highschool
01.2016
Skills
- Communication
- Critical thinking
- Works under pressure
- Bilingual (English & Spanish)
- Time management abilities
- Professionalism
- Computer Skills
- POS Systems and Ordering Platforms
References
Available upon Request
Timeline
Interpreter/Translator
Kelly Services
02.2024 - 06.2024
Security COE/ Customer Service
Alight
06.2023 - 05.2024
Case Creator
Optum
06.2022 - 03.2023
Cashier
Mcdonalds (Las Catalinas)
12.2017 - 06.2020
Student Worker
Universidad Ana G Mendez
08.2016 - 01.2017
Bachelor's degree in psychology -
UAGM university
High School Diploma -
Manuela Toro Morice Highschool
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