Andrea G. Ayala Medina
Cabo Rojo
Summary
Personable and empathetic individual with knack for engaging and supporting customers. Possesses foundational knowledge of customer service principles and adept at using communication and problem-solving skills to meet customer needs. Aims to create positive experiences and foster customer loyalty. Want to be part of a competitive work team, where I can continue to expand my professional experiences, acquiring new skills; while I contribute to the development of the company.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
ECOS SPORT PARK
05.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Seller
Maria Leon Boutique
04.2022 - 07.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
Model Ambassador
STAR MARKETING NETWORK
02.2019 - 02.2022
- Tracked inventory levels during promotions, ensuring adequate stock availability for anticipated demand surges.
- Developed a personal rapport with customers by actively listening to their needs, fostering trust and generating repeat business opportunities.
- Adapted quickly to different products or services promoted across various industries broadening my expertise within the field.
- Offered personalized recommendations tailored towards individual customer requirements leading them towards informed purchase decisions.
Education
Bachelor of Arts - Communications
Universidad De Puerto Rico Recinto De Rio Piedras
San Juan05-2024
High School Diploma -
Escuela Superior Eugenio Maria De Hostos
Mayagüez, Puerto Rico05-2018
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Languages
Spanish
Native language
English
Advanced
C1
Certification
Social Media Masterclass
Timeline
Seller
Maria Leon Boutique
04.2022 - 07.2022
Waitress
ECOS SPORT PARK
05.2021 - 01.2023
Model Ambassador
STAR MARKETING NETWORK
02.2019 - 02.2022
Social Media Masterclass
Bachelor of Arts - Communications
Universidad De Puerto Rico Recinto De Rio Piedras
High School Diploma -
Escuela Superior Eugenio Maria De Hostos
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