ANDREA RIVERA RODRIGUEZ
San Juan
Summary
Front Desk Agent with hotel experience and a strong foundation in customer service. Known for delivering welcoming, efficient, and personalized guest experiences in fast-paced environments. Committed to long-term growth in the hospitality field, with a focus on service excellence, operational development, and continuous learning.
Overview
7
7
years of professional experience
4044
4044
years of post-secondary education
Work History
Service Ambassador
Holiday Inn Express
San Juan
03.2026 - Current
- Offered signature amenities (such as cookies) to enhance guest experience.
- Engaged with guests to ask about their stay and address immediate needs or concerns
- Provided accurate information about hotel services, amenities, dining options, and helped with scheduling tours.
- Communicated guest feedback, issues, or special requests to appropriate departments promptly
- Maintained accurate records of customer interactions and transactions for future reference.
- Delivered personalized service to promote guest satisfaction and loyalty
Front Desk Agent
Holiday Inn Express
San juan
08.2025 - Current
- Delivered exceptional guest service by welcoming guests, managing check-in and check-out procedures, and addressing inquiries promptly and professionally
- Handled reservations, room assignments, upgrades, and special requests using hotel property management systems
- Processed payments, posted charges, handled cash and credit transactions, and balanced daily folios accurately
- Processed payments, posted charges, handled cash and credit transactions, and balanced daily folios accurately
- Coordinated with housekeeping, maintenance, and management to ensure room readiness and guest needs were met
- Answered multi-line phones, responded to emails, and managed guest communications in a fast-paced environment
Customer service
Farmacia Caridad
03.2025 - Current
- Assisting clients in finding products and offering recommendations.
- Product promotion.
- Cash register management.
- Ensured the cleanliness, organization, and visual appeal of the sales floor to enhance the customer shopping experience.
- Assisted in restocking products and maintaining a clean and organized shopping environment.
- Contributed to achieving store sales goals through effective sales techniques and personalized customer service.
Promoter
Ikea
Bayamon
06.2021 - 09.2021
- Managed business software systems like: CRM, Bitboxer and Vebox.
- Oversaw membership card activations, ensuring data accuracy and protocol adherence.
- Resolved member issues, enhancing club benefits and gift voucher distribution.
- Provided tech support for account linking, improving customer satisfaction.
Waitress
Noodle Merchant/Himalaya Restaurant
San Juan
07.2019 - 10.2019
- Ensured precise order accuracy and cash register management.
- Maintained high standards in meal prep and cleanliness, ensuring top service quality.
- Assisted in inventory management.
- Provided training to new staff.
Education
High School Diploma -
Colegio Nuestra Señora Del Rosario
Vega Baja, Puerto RicoBachelor's Degree - Finance & Economy
Universidad Ana G. Mendez-Online Campus
Skills
- Professional communication
- Complaint handling
- Conflict resolution and de-escalation
- Opera Xpress
- Cross-department communication
- Bilingual
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Service Ambassador
Holiday Inn Express
03.2026 - Current
Front Desk Agent
Holiday Inn Express
08.2025 - Current
Customer service
Farmacia Caridad
03.2025 - Current
Promoter
Ikea
06.2021 - 09.2021
Waitress
Noodle Merchant/Himalaya Restaurant
07.2019 - 10.2019
High School Diploma -
Colegio Nuestra Señora Del Rosario
Bachelor's Degree - Finance & Economy
Universidad Ana G. Mendez-Online Campus