Andrea Serrano
Plantation
Summary
Well-rounded in the service industry with experience in interacting with customers and taking orders, providing bills and collecting payments and clearing and cleaning tables. A passion for the industry, with an understanding of customer service. Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences. Skilled in anticipating customer needs, and maintaining focus and a positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Doctor's Assistant
Physician Group
04.2021 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Server
Crazy About You
05.2022 - 01.2024
- Maintained full knowledge of bar and menu items and made recommendations.
- Delivered quality food and beverage service to guests in a responsible manner.
- Processed cash, credit card and voucher payments.
- Performed closing duties including cleaning, sanitizing and replenishing.
- Maintained a neat personal appearance.
- Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
- Made engaging connections with guests to create loyalty.
- Delivered food and beverage orders within established timeframes
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Childcare Provider
Bright Horizons Childcare
04.2019 - 07.2022
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Utilized positive reinforcement techniques to encourage good behavior.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Retail Sales Associate
Ensemble Boutique
02.2016 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Skills
- Suggestive selling
- Outstanding customer service
- Anticipating guest needs
- Maintaining a clean bar
- Cash and credit transactions
- Strong organizational skills
- Verbal communication
- Problem solving
- Strong multitasking
- Cleanliness and hygiene
Affiliations
- Georgia State University - Bachelors in Music Business
Skills
Polite, courteous, attentive, high-energy, fast learner, adaptable, take drink/food orders, willing to work late hours, maintaining clean bar, friendly service, great cash-handling.
Timeline
Server
Crazy About You
05.2022 - 01.2024
Doctor's Assistant
Physician Group
04.2021 - Current
Childcare Provider
Bright Horizons Childcare
04.2019 - 07.2022
Retail Sales Associate
Ensemble Boutique
02.2016 - 03.2019
Similar Profiles
Lakendra NicholsLakendra Nichols
Medical Office Receptionist at Baptist Medical Group-Family Physician GroupMedical Office Receptionist at Baptist Medical Group-Family Physician Group
NAZHBEER SALIHNAZHBEER SALIH
Certified Medical Assistant at Texas Health Physician GroupCertified Medical Assistant at Texas Health Physician Group
Crystal BryantCrystal Bryant
Nurse Manager-Heart & Vascular Specialty/heart & Lung Surgical Specialist at Texas Health Physician GroupNurse Manager-Heart & Vascular Specialty/heart & Lung Surgical Specialist at Texas Health Physician Group