Andrea L. Maldonado Padilla
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Frontier Airlines
06.2024 - Current
- Ensured passenger safety and comfort thorough pre-flight checks and briefings.
- Delivered exceptional customer service by addressing passenger needs and resolving conflicts efficiently.
- Provided in-flight assistance, including snack service and emergency procedures, enhancing overall travel experience.
- Collaborated with crew members to maintain high standards of service during flights, promoting teamwork and communication.
Front Desk Agent
The Royal Sonesta San Juan
02.2022 - 05.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Waitress
Tierra de Fuego
02.2019 - 10.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
University Practice
Hotel Intercontinental
02.2019 - 05.2019
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
BBA - Hotel Management
Universidad Ana G. Mendez
12.2020
Skills
- Time Management
- Professional appearance
- Emergency procedures
- Dynamic Communication Skills
- Guest Service
- Strong work ethic
- Team collaboration
- Problem-Solving Skills
- Customer service
Accomplishments
- Nominated as an employee of the month for my optimal work performance and commitments.
- Guest leaving good comments on TripAdvisor for my good service since I help them solving an inconvenient.
- Receiving high score ratings from guest surveys due to professionalism, exceptional guest service and quick response times.
- Promoted from Front Desk Associate to Agent Lead in 1 year for my ability to set, measure and reward team goals and create a great guest experience.
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Flight Attendant
Frontier Airlines
06.2024 - Current
Front Desk Agent
The Royal Sonesta San Juan
02.2022 - 05.2024
Waitress
Tierra de Fuego
02.2019 - 10.2020
University Practice
Hotel Intercontinental
02.2019 - 05.2019
BBA - Hotel Management
Universidad Ana G. Mendez