Andres Cadavid Ruiz
Isabela
Summary
SALES CUSTOMER SERVICE CUSTOMER SERVICE |EXCELLENT STRATEGIST| BUSINESS GROWTH & DEVELOPMENT | CONTINUOUS IMPROVEMENT Enthusiastic and goal oriented bilingual professional with excellent communication skills and professional knowledge 8+ years in sales and providing excellent customer service with drive to accomplish goals and objectives. Proven success in developing strong relationships and partnerships, servicing accounts, and boosting profits. Possess expert-level proficiency in building new network connections and promoting products. Reputation as a self-directed professional with excellent persuasive presentation and negotiation skills. Recognized for professionalism, exceptional interpersonal skills, positive attitude, self-motivated, commitment to excellence, able to work under pressure.
Overview
8
8
years of professional experience
Work History
Outbound Sales Representative
One Hour Heating & Air Conditioning
Tampa
11.2022 - 07.2023
- Provide leadership in customer sales, relations and service calls within an assigned territory
- Exhibited a high degree of competence in maximizing sales revenue, growth, and profitability within the assigned territory by effectively selling products and services to new and current customers by providing a high level of value to their current and future
- Utilize broad scope of industry knowledge toward leading forward-thinking account operations during communication with customers
- Consistently provided key insights on sales pipeline and business objectives; handled sales strategy that aligns with company direction for growth, revenue, and profit.
Bilingual Client Services Account Manager
JP Morgan Chase
Tampa
04.2018 - 11.2022
- Answer inbound customer telephone calls regarding existing accounts
- Respond to questions and concerns about service and resolve escalated calls appropriately
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
- Consult with customers to evaluate needs and determine best options
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review terms, service, or credit contracts.
Sales Leasing Professional
Gables Residential
Tampa
07.2015 - 05.2018
- Developed meaningful relationships with the community through Resident events, marketing campaigns and community service
- Provided signature service to residents, associates, vendors and investors through genuine connections and timely responses
- Executed processes to streamline workflows and improve personal efficiencies and results
- Exceeded budget occupancy expectations.
Education
Bachelor of Science - Business Administration
Universidad Javeriana Cali
06.2002
Skills
- International Sales Support
- Sales Process Optimization
- Time & Account Management
- Sales Strategy Development & Execution
- Customer Relationship Management (CRM)
- Negotiation & Persuasive Communications
- Strong Analytical & Organizational Skills
- Strategic Planning & Tactical Execution
- Problem Analysis & Conflict Resolution
- Team Collaboration & Leadership
- Communication & Interpersonal Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Salesforce
- Sales lead generation
- Proficiency with Multi-Platform CRM Software
- Continuous Improvement
- Upselling Strategies
- Competitor Analysis
- Customer Relationship Building
- Closing Techniques
- Pipeline Management
- Sales Reporting
- Cold-Calling
- Email Etiquette
- Sales Presentations
- Outbound Calling
- Script Reading
- Marketing Strategies
- Attention to Detail
- Active Listening
- Sales Pitches
- Product Descriptions
- Relationship Building
- Customer Service
- Call Control
- Inbound and Outbound Calls
- Product Promotion
- Performance-Driven
- Quality Assurance
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Outbound Sales Representative
One Hour Heating & Air Conditioning
11.2022 - 07.2023
Bilingual Client Services Account Manager
JP Morgan Chase
04.2018 - 11.2022
Sales Leasing Professional
Gables Residential
07.2015 - 05.2018
Bachelor of Science - Business Administration
Universidad Javeriana Cali
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