Andres Rivera
Carolina
Summary
Dynamic professional with a proven track record at Courtyard by Marriott, excelling in customer service and conflict resolution. Adept at managing orders and ensuring food safety standards, I consistently enhance guest satisfaction and retention through attentive service and effective complaint resolution. Committed to delivering exceptional experiences in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Courtyard by Marriott
Isla Verde, Carolina, Puerto Rico
04.2022 - Current
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Checked on guests during meals to ensure satisfaction with each course.
- Resolved customer complaints in a polite manner according to company policy.
Administrative Assistant
Torre Municipal de San Juan
San Juan, Puerto Rico
07.2021 - 08.2021
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Responded to customer issues to provide immediate resolution and improve retention.
Education
High School Diploma -
Escuela Del Deporte De San Juan
San Juan06-2022
Skills
- Customer service
- Order management
- Food safety standards
- Point of sale systems
- Menu knowledge
- Conflict resolution
- Attention to detail
- Complaint resolution
Languages
Spanish
First Language
English
Proficient (C2)
C2
Certification
- Certificate in Business Development and Management
- TIPS certified
Timeline
Restaurant Waiter
Courtyard by Marriott
04.2022 - Current
Administrative Assistant
Torre Municipal de San Juan
07.2021 - 08.2021
High School Diploma -
Escuela Del Deporte De San Juan
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