Andrés Torres Rosario
Urb. Palma Real Bizmarkia LL-5, Guaynabo
Summary
Ambitious Network Technician with a strong commitment to independent studies and a proactive approach to staying updated with technology trends, with experience in customer service. Demonstrated ability to quickly grasp and apply network and security concepts, troubleshoot issues, and contribute to enhancing network performance. Experienced in CLI environments and familiar with cloud computing and cybersecurity concepts.
Overview
4
4
years of professional experience
Work History
Network Technician
Neptuno Networks
Guaynabo
08.2023 - Current
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness working with a variety of diagnostic tools (SolarWinds).
- Evaluated LAN and WAN network performance data to verify availability and speed.
- Delivered timely and comprehensive documentation of network incidents in a dynamic 24/7 environment, ensuring a swift escalation process to relevant departments for timely resolution and minimizing downtime.
- Resolved routing, wireless and other network-related issues.
- Completed post-installation tests, checking functionality.
- Implemented VLAN configurations and managed port settings to enhance network segmentation and security.
- Troubleshot switch-related issues by accessing and navigating switch consoles, diagnosing problems, and applying effective solutions.
- Communicated technical information in easily understood terms to non-technical individuals.
Product Development Intern
Worldnet Telecommunications
San Juan
05.2023 - 07.2023
- Worked closely with mentors to understand project objectives and learned about concepts such as ERP, CRM, RTO/RPO etc.
- Worked in the NOC, evaluating (LAN) and (WAN) performance data to verify availability and speed, identifying network problems.
- Helped set up telecommunications systems for customers.
- Participated in sales meetings and orientations, and visited customers on sales pitches.
Restaurant Server
Burbujas By Rene
Guaynabo
08.2019 - 01.2023
- Provided exceptional service to high volume of daily customers via phone and in person, communicating with kitchen staff frequently to stay up-to-date on supply availability.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Education
Bachelor's Degree - Information Technology
Inter American University
Guaynabo, PR08.2023
High School Diploma -
Wesleyan Academy
Guaynabo, PR05.2017
Skills
- Bilingual
- Verbal and Written Communication
- Cybersecurity Frameworks
- Risk Assessment
- Incident Response
- Organizational Skills
- Problem solving skills
- Individual and team-oriented work ethic
- Customer service oriented
- Able to effectively coordinate in fast-paced environments while handling multiple responsibilities
www.linkedin.com/in/andrés-torres-24a15b237
Certifications
- CompTIA A+ Core 1 (220-1101) completed | Core 2 (220-1102) in progress
- AZ-900: Microsoft Azure Fundamentals (Microsoft Certified)
- CLF-C01: AWS Certified Cloud Practitioner (Amazon Certified)
- (CC): Certified in Cybersecurity (ISC)2
- Cisco Skills for All: Networking Basics (CISCO)
Volunteer Experience & Leadership
Envision - National Youth Leadership Forum (NYLF): Business Innovation @ Stanford University
- Conceptualized and designed a model computer as a team which was later pitched to a group of mock investors.
Envision Presidential Inauguration Alumni Program
- Attended various seminars from Business and Real-World leaders such as Malala Yousafzai, Spike Lee, among others.
Volunteer Work - Regalo de Amor (2009-2017)
- Help manage food and toy drive for low income families from all over the island. Raising over $7,000 in funds for low income families.
Timeline
Network Technician
Neptuno Networks
08.2023 - Current
Product Development Intern
Worldnet Telecommunications
05.2023 - 07.2023
Restaurant Server
Burbujas By Rene
08.2019 - 01.2023
Bachelor's Degree - Information Technology
Inter American University
High School Diploma -
Wesleyan Academy
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