Andres F. Loyarte Navas

(844)-663-2638

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Documented and detailed calls and complaints using call center's CRM database.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Maintained and managed customer files and databases.
• Investigated and resolved customer inquiries and complaints quickly.

(787)- 246-4085

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Operated power equipment to move materials and promote job efficiency.
• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Supervisor of 2 employees.

(407) 939- 5277

• Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
• Reduced guest complaints by promptly addressing and resolving housekeeping issues.
• Increased efficiency with thorough room inspections, ensuring adherence to hotel standards.
• Contributed to positive guest reviews, providing exceptional service during their stay.

(407)224-3663

• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Maintained clean and organized dining areas for optimal guest experience.
• Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
• Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
• Answered customers' questions, recommended items, and recorded order information.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Worked to build relationships with customers and built potential for additional sales.
• Engaged customers in social conversations to create pleasant and easy shopping experience.
• Increased sales and customer satisfaction through personalized servicing.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.