Andrianet Melendez
Margate
Summary
Detail-oriented and reliable professional with experience supporting veterinary teams and providing compassionate service to both animals and clients. Skilled in managing administrative tasks, coordinating schedules, and maintaining accurate records, while ensuring a welcoming and efficient front-desk environment. Strong background in monitoring pets' needs and behaviors, excellent bilingual communication, and multitasking abilities. Dedicated to delivering exceptional client service and contributing to the smooth operation of veterinary practices.
Overview
4
4
years of professional experience
Work History
Client Services Coordinator
Doctor Pet Emergency Hospital
San Juan, Puerto Rico
07.2023 - 09.2025
- Coordinated patient visits, appointment scheduling, referrals, and transfers to optimize clinic operations and client satisfaction.
- Managed financial transactions, Trupanion insurance claims, CareCredit applications, and laboratory sample submissions.
- Maintained accurate documentation of pet admissions, discharges, and hospitalization details; managed medical charts and laboratory records such as Asteris, Antech Biology Services Laboratory (ABSL), Minnesota Urolith Center (MUC), and Oncology Department records, as well as cremation files.
- Operated a multi-line phone system and EzyVet software for check-ins, check-outs, and ensuring updated and accurate client records.
- Assisted veterinarians by dispensing prescribed medications, monitoring pets, and providing compassionate client communication during emergencies and post-visit care.
Veterinary Administrative & Clinical Assistant
Animal Emergency Clinic
San Juan, Puerto Rico
03.2023 - 06.2023
- Managed a high-volume, multi-line phone system, and assisted clients with financial transactions, appointment scheduling, and medical record updates using Cornerstone software.
- Supported veterinarians by preparing patients for exams and procedures, restraining pets during treatments, and assisting with X-rays, laboratory tests, surgeries, dentals, and other procedures.
- Organized and maintained accurate patient charts, medical histories, and hospitalization records to ensure seamless communication between staff and clients.
- Prepared and sterilized surgical instruments and examination rooms; sanitized and restocked treatment areas, and kennels to maintain a clean, safe environment.
- Administered prescribed medications, and provided compassionate client communication to support pet care before, during, and after visits.
PET CARE SPECIALIST
VCA Stirling Square Animal Hospital
Hollywood, Florida
04.2022 - 07.2022
- Assisted veterinarians and technicians monitored doctors and technicians during various medical procedures, such as bloodwork, ultrasounds, surgeries, grooming services, and vaccinations.
- Sanitized treatment areas, sterilized instruments, and managed inventory to ensure a clean, well-stocked environment.
- Managed stock inventory for treatment rooms, ensuring availability of essential materials.
- Monitored pets for signs of distress, injury, illness, and organized treatment plans as directed.
- Coordinated and documented pets' boarding stays, ensuring adherence to feeding schedules, and maintaining up-to-date boarding charts. Administered fluids and medication when necessary.
KENNEL TECHNICIAN
Middle River Animal Hospital
Fort Lauderdale, FL
07.2021 - 01.2022
- Cared for boarding and hospitalized pets by maintaining feeding schedules, administering medications, refilling medicine vials, and recording health details in the eVetPractice system.
- Assisted veterinarians by preparing examination rooms and pets for exams, restraining them during procedures such as blood draws, urine samples, X-rays, vaccinations, and supporting general check-ups.
- Handled payment processes following customer visits, and ensured tags were promptly updated for pets when required.
- Managed administrative tasks, including answering calls, scheduling appointments, and following up with clients after visits.
- Maintained the cleanliness of the hospital environment, including managing laundry, and disinfecting procedure rooms and equipment between appointments.
Education
High School Diploma -
Lee Virtual School
Fort Myers, FLSkills
- Fully bilingual in Spanish and English, with written and verbal communication
- Computer proficient in the following programs: Word, Excel, PowerPoint, and Outlook
- Strong customer service skills
- Organized and effective multitasking in fast-paced veterinary environments
Timeline
Client Services Coordinator
Doctor Pet Emergency Hospital
07.2023 - 09.2025
Veterinary Administrative & Clinical Assistant
Animal Emergency Clinic
03.2023 - 06.2023
PET CARE SPECIALIST
VCA Stirling Square Animal Hospital
04.2022 - 07.2022
KENNEL TECHNICIAN
Middle River Animal Hospital
07.2021 - 01.2022
High School Diploma -
Lee Virtual School