Andrianet Melendez
Luquillo
Summary
Dedicated and reliable team member with experience in providing care and compassion to animals and clients. Demonstrated skill in monitoring pet behaviors, coordinating inventory, managing animals needs and offering dynamic client services. Hardworking and self-motivated with bilingual communication and multitasking skills.
Overview
3
3
years of professional experience
Work History
VETERINARY RECEPTIONIST
Doctor Pet Emergency Hospital
07.2023 - Current
- Enhanced client satisfaction by efficiently coordinated patient visits, managing patient records and payment transactions.
- Performed various administrative tasks by filing, copying and faxing documents into client and patient records.
- Completed patient referrals and transfer requests to other medical specialists.
- Processed Trupanion insurance claims, Care Credit applications, sample pickups for interpretation and other financial and administrative processes.
- Updated daily pets in and out, hospitalization, Asteris, Antech, Minnesota Urolith Center, and cremation charts up to date.
- Answered multi-line phone system, checked patients in and out through Ezy Vet software, and updated patient and client records as needed.
- Dispensed medication for pets when needed.
- Frequently scheduled follow-up calls after pets appointments to ensure good service and pet care.
- Provided compassionate support during difficult situations and emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
VETERINARY RECEPTIONIST / ASSISTANT
Animal Emergency Clinic
03.2023 - 06.2023
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services
- Processed financial transactions for clients
- Opened new records for clients, and updated patient charts through the Cornerstone software to assist clinical staff.
- Stabilized animals during examination and treatment to prevent injuries.
- Obtained information and history from clients before appointments to maintain medical charts and discuss with the veterinarian.
- Assisted and restrained pets during x-rays, laboratory tests, surgeries, euthanasia procedures, catheter placement, vaccines, grooming services and blood work.
- Maintained hospitalized patient charts and administered intravenous and oral medications as needed.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Restocked and sanitized exam rooms after visits.
- Dispatched medications for clients according to their prescriptions.
- Cleaned and maintained kennels, holding areas, treatment and surgical rooms neat.
PET CARE SPECIALIST
VCA Stirling Square Animal Hospital
04.2022 - 07.2022
- Administered medication and treatment as prescribed by veterinarian.
- Obtained information and history from clients to maintain medical charts.
- Assisted and restrained for technicians and doctors during bloodwork, dentals, ultrasounds, surgeries, monthly vaccines appointments, grooming and pets who were admitted into the hospital.
- Disinfected equipment between appointments.
- Educated visitors and staff on proper animal care and handling.
- Stocked treatment rooms with appropriate supplies.
- Monitored pets for signs of distress, injury, illness and coordinated treatment plans.
- Coordinated boarding pets stay, documented pet care activities, kept boarding charts up to date, and administered fluids and medication if needed.
KENNEL TECHNICIAN
Middle River Animal Hospital
07.2021 - 01.2022
- Handled inventory, restocked and ordered supplies to maintain efficient operations
- Managed payments after the customers visit and updated pets tags if needed
- Followed feeding schedules for individual patients who boarded and maintained their cages clean while providing baths and grooming
- Refilled patients medicine vials as necessary.
- Emailed electronic medical records through eVetPractice software, managed medical and exam charts and prepared estimates for clients before their visits
- Handled administrative work such as answering phone calls, scheduling appointments for visits, confirming and following up with clients after appointments, replying to text messages and emailing over photo release and new client forms
- Maintained hospital environment clean, managed laundry, reset and disinfected procedure rooms and equipment between appointments.
- Documented animals' weight, size and condition in computer system.
Education
High School Diploma -
Lee Virtual School
Bachelor of Science - Wildlife Biology
University of Puerto Rico - Recinto De Humacao
05.2026
Skills
- Bilingual in Spanish and English
- Verbal and Written Communication
- Customer Service
- Efficient and Detail-Oriented
Timeline
VETERINARY RECEPTIONIST
Doctor Pet Emergency Hospital
07.2023 - Current
VETERINARY RECEPTIONIST / ASSISTANT
Animal Emergency Clinic
03.2023 - 06.2023
PET CARE SPECIALIST
VCA Stirling Square Animal Hospital
04.2022 - 07.2022
KENNEL TECHNICIAN
Middle River Animal Hospital
07.2021 - 01.2022
High School Diploma -
Lee Virtual School
Bachelor of Science - Wildlife Biology
University of Puerto Rico - Recinto De Humacao
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