ANDRÉS A SANTIAGO

+1 939-715-1103

• Processed patient orders accurately and efficiently to ensure timely service.
• Maintained inventory levels by conducting regular stock assessments and reordering supplies.
• Provided exceptional customer service by answering inquiries and educating patients about products.
• Collaborated with team members to streamline operational workflows and enhance productivity.
• Implemented safety protocols to comply with state regulations and ensure a secure environment.
• Trained new staff on dispensary procedures, product knowledge, and customer interaction techniques.
• Monitored product quality and labeled items correctly for compliance with industry standards.
• Assisted in developing training materials to improve employee performance and operational consistency.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
• Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
• Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

787-200-3258

• Processed patient orders accurately and efficiently to ensure timely service.
• Maintained inventory levels by conducting regular stock assessments and reordering supplies.
• Provided exceptional customer service by answering inquiries and educating patients about products.
• Collaborated with team members to streamline operational workflows and enhance productivity.
• Implemented safety protocols to comply with state regulations and ensure a secure environment.
• Trained new staff on dispensary procedures, product knowledge, and customer interaction techniques.
• Monitored product quality and labeled items correctly for compliance with industry standards.
• Assisted in developing training materials to improve employee performance and operational consistency.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
• Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
• Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

787-238-6664

• Processed patient orders accurately and efficiently to ensure timely service.
• Maintained inventory levels by conducting regular stock assessments and reordering supplies.
• Provided exceptional customer service by answering inquiries and educating patients about products.
• Collaborated with team members to streamline operational workflows and enhance productivity.
• Implemented safety protocols to comply with state regulations and ensure a secure environment.
• Trained new staff on dispensary procedures, product knowledge, and customer interaction techniques.
• Monitored product quality and labeled items correctly for compliance with industry standards.
• Assisted in developing training materials to improve employee performance and operational consistency.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
• Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
• Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

787- 754-7150

• Trained junior technicians on safety protocols and best practices.
• Developed and implemented strategies to improve operational efficiency in control processes.
• Conducted site assessments to identify invasive species and recommend appropriate treatments.
• Coordinated with local agencies for effective land management and restoration projects.
• Monitored treatment effectiveness, adjusting methods based on environmental conditions and results.
• Managed vegetation control programs to ensure compliance with environmental regulations.

787 -728-3666

• Provided exceptional customer service to enhance guest experiences on beach property.
• Maintained cleanliness and organization of beach areas to ensure safety and comfort for guests.
• Assisted in setting up beach equipment, including umbrellas and lounge chairs, for guest use.
• Monitored beach activities to enforce hotel policies and promote a safe environment.
• Coordinated with hospitality staff to address guest inquiries and resolve issues promptly.
• Trained new staff on safety protocols and operational procedures for beach services.
• Implemented process improvements that streamlined equipment setup and reduced downtime.
• Led team meetings to discuss performance, share feedback, and improve service standards.
• Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
• Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
• Assisted in the coordination of special events held on the beachfront, ensuring successful execution and memorable experiences for attendees.
• Adapted to constantly changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity.
• Increased guest satisfaction by promptly attending to their needs and requests throughout their visit.

(323)-528-1526,

• Provide mandatory Health Questionnaire to passengers. “Cabin Check-In & Cabin Card Hand-In Cruise Contract”
• Informed clients of policies and procedures.
• Adopted customer feedback in process and system improvement initiatives.
• Presented feedback to management on customer service trends and improvement areas.
• Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
• Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
• Streamlined the check-in process for a smoother experience, managing passenger reservations with accuracy.
• Coordinated with other airline personnel to ensure efficient movement of passengers through security checkpoints.
• Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
• Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
• Collaborated with team members to maintain high-quality service standards during peak travel times.
• Improved security measures by conducting thorough verification checks on passenger documentation before allowing entry onto the vessel.
• Maintained strong communication skills when interacting with guests from diverse backgrounds, creating a welcoming environment at the pier.
• Provided knowledgeable guidance on cruise itineraries and ship amenities, enhancing guests’ overall experience.
• Utilized advanced problem-solving skills when addressing complex guest situations that required unique solutions.
• Collaborated with ship crew members to address guest concerns promptly and professionally.
• Reduced wait times at check-in counters through effective queue management strategies during peak periods.
• Enhanced guest experiences by providing efficient and courteous assistance during the embarkation and disembarkation process.
• Greeted guests warmly and explained what to expect on travel tours.

787-273-6100

• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Demonstrated commitment to environmentally responsible practices by implementing integrated pest management approaches where possible, reducing the reliance on chemical treatments.
• Increased efficiency in weed management tasks through regular maintenance of tools and equipment.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
• Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
• Performed complex mechanical alignments and equipment calibration to meet quality standards.
• Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Optimized system performance through testing and analysis.

787-402-1863,

• Assist & Help Port Authority with Organization & logistics of the ‘NORWEGIAN EPIC’ Cruise Line.
• Assist passengers and tourists
• Maintain order in passenger rows
• Assist with suitcases.
• Ensure that Passengers and Tourists use masks & appropriate distance.
• Provide mandatory Health Questionnaire to passengers.
• Cabin Check-In & Cabin Card Hand-In Cruise Contract.
• Improved security measures by conducting thorough verification checks on passenger documentation before allowing entry onto the vessel.
• Maintained strong communication skills when interacting with guests from diverse backgrounds, creating a welcoming environment at the pier.
• Provided knowledgeable guidance on cruise itineraries and ship amenities, enhancing guests’ overall experience.
• Utilized advanced problem-solving skills when addressing complex guest situations that required unique solutions.
• Collaborated with ship crew members to address guest concerns promptly and professionally.
• Reduced wait times at check-in counters through effective queue management strategies during peak periods.
• Enhanced guest experiences by providing efficient and courteous assistance during the embarkation and disembarkation process.
• Greeted guests warmly and explained what to expect on travel tours.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

787-402-1863,

• Assist & Help Port Authority with Organization & logistics of the ‘NORWEGIAN EPIC’ Cruise Line.
• Assist passengers and tourists
• Maintain order in passenger rows
• Assist with suitcases.
• Cabin Check-In & Cabin Card Hand-In Cruise Contract.
• Oversaw the successful completion of various projects, ensuring timely delivery within budget constraints.
• Aligned departmental goals with overall organizational mission to ensure strategic focus on core objectives.

787) 743-4903

• Responsible for Cashier.
• Produced consistently high-quality baked goods for customers.
• Compiled with health and safety codes to protect staff and customers.
• Operated and maintained bakery equipment, including ovens and mixers.
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
• Managed customer service operations, including taking orders and resolving complaints.
• Operated cash registers and processed payments accurately.
• Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
• Increased production efficiency through effective time management and multitasking during busy periods.

(787) 724-6148

• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Kept bar presentable and well-stocked to meet customer needs.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Communicated with kitchen staff to enable accurate food preparation.

787-728-7311

• Responsible for receiving, greeting and answering telephone calls. Assisting patients, guests and visitors.
• Greeted incoming visitors or customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.