Angel A. Roman Mendez
Mayaguez
Summary
Experienced with customer service and problem resolution. Utilizes skills to understand and address customer needs effectively. Knowledge of communication techniques and conflict management.
Overview
5
5
years of professional experience
Work History
Service Specialist I
Departamento de Salud
10.2023 - Current
- Evaluating participants for the Government's health plan 'Reforma' by utilizing data from various government and federal agencies.
- Handling confidential information of the participants and ensuring the privacy of the data.
- Responded to customer requests for products, services, and company information.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Data Base Manager
Departamento de Salud
05.2020 - 09.2023
- Creating and maintaining a Database for the Department of Health Puerto Rico to keep track of patient's information regarding the Covid-19 Pandemic
- Validating and monitoring information provided by different health entities to ensure the quality of the data collected
- Prepared reports and analysis review of the data collected for statistical purposes
- Constantly updating the database to keep the integrity of the data valid through all the period of the pandemic
- Provide security for the database so the information of the patients is protected
Education
Bachelor's Degree - Computerized Information Systems
University of Puerto Rico Mayaguez Campus
Mayaguez, Puerto Rico12.2018
Skills
- Data integration
- Data analysis
- Statistical analysis
- Data security
- SQL programming
- Data visualization
- Analytical skills
- Interpersonal skills
Languages
English
Proficient
C2
Spanish
Proficient
C2
Timeline
Service Specialist I
Departamento de Salud
10.2023 - Current
Data Base Manager
Departamento de Salud
05.2020 - 09.2023
Bachelor's Degree - Computerized Information Systems
University of Puerto Rico Mayaguez Campus
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