ANGELA M. LÓPEZ CABRERA
Isabela
Summary
Human Resources Specialist with extensive experience in managing, supervising, and optimizing team performance and departmental operations. Skilled in talent acquisition, policy development, compliance, and strategic planning, with a commitment to ethical practices and continuous improvement. Leveraging a strong background in sales management to enhance employee engagement, align with organizational goals, and contribute to a positive work environment that fosters professional growth and customer satisfaction. Dedicated to supporting organizational success through innovative and people-centered strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Manager
Triple S Salud
06.2019 - Current
- Talent Acquisition and Interviewing: Conducted regular interviews for various positions, assessing candidates' skills and cultural alignment to support departmental hiring needs and organizational growth.
- Employee Performance Monitoring and Development: Monitored key performance indicators (KPIs) for the sales team, providing feedback to foster professional growth and enhance team performance.
- Policy Development and Compliance: Collaborated in the creation and implementation of policies for the Sales and Promotions Department, ensuring alignment with CMS (Center for Medicare Services) marketing guidelines.
- Strategic Planning and Resource Allocation: Led planning and execution of sales and promotional initiatives, including regional market studies, segmentation, and product positioning to optimize resources and achieve corporate objectives.
- Budget and Expense Oversight: Analyzed and oversaw costs related to sales promotions, emphasizing budget management and effective allocation of resources.
- Goal-Setting and Objective Alignment: Developed monthly and quarterly action plans to meet corporate objectives, demonstrating strong goal-setting abilities and progress monitoring.
Sales & Promotions Supervisor
Triple S Salud
06.2013 - 06.2019
- Talent Acquisition and Interviewing: Conducted interviews and assessments for potential team members, ensuring alignment with department needs and supporting the recruitment process.
- Team Leadership and Development: Supervised and managed the sales and promotions teams, including training, performance evaluations, and ongoing support, fostering a high-performance work environment.
- Policy Implementation and Compliance: Collaborated in the development and execution of department policies in alignment with CMS guidelines, ensuring compliance and promoting best practices within the team.
- Strategic Planning and Campaign Management: Coordinated sales and marketing campaigns, including the design of targeted strategies to improve Medicare Advantage product visibility and market positioning in the region.
- Budget Management and Resource Allocation: Oversaw the allocation of resources for promotional activities, managing expenses to maintain budgetary compliance and optimize cost-effectiveness.
- Process Improvement: Conducted regular evaluations of operational processes, implementing improvements to enhance efficiency and streamline workflow within sales and promotions.
- Payroll and Administrative Oversight: Managed payroll preparation and administrative duties to support smooth department operations.aration of salesperson performance evaluations
Sales Representative
Triple S Advantage
03.2008 - 06.2013
- Client Relationship Management: Built and maintained strong relationships with primary care physicians and specialists, enhancing brand trust and product familiarity.
- Effective Communication and Needs Assessment: Identified client needs and provided tailored solutions, demonstrating excellent communication and problem-solving skills essential for client satisfaction and engagement.
- Sales Strategy Implementation: Developed and executed targeted sales strategies to meet Medicare Advantage product objectives, ensuring alignment with company goals.
- Performance Monitoring and Goal Achievement: Consistently met and exceeded sales targets, tracking performance and making adjustments to achieve objectives.
- Cross-Functional Collaboration: Worked closely with cross-functional teams, including marketing and promotions, to align on strategic goals and support broader company initiatives.
- Customer Education and Support: Provided clients with comprehensive information on product benefits, fostering informed decision-making and high customer satisfactionesent benefits and characteristics of health plans
Sales Representative
Multi-Source Medical Equipment Corp.
10.2005 - 03.2008
- Talent Development and Onboarding: Provided shadowing and onboarding support to new hires, facilitating their training and integration into the team.
- Recruitment and Interviewing: Conducted interviews for potential candidates, supporting the recruitment process and ensuring alignment with department needs.
- Client Relationship Management: Developed strong relationships with healthcare providers, enhancing trust in medical equipment offerings and fostering long-term partnerships.
- Sales Strategy Execution: Implemented targeted sales strategies to meet and exceed sales goals, contributing to company growth and customer satisfaction.
- Compliance and Quality Standards: Assisted in Joint Commission accreditation processes, ensuring compliance with quality and safety standards across operations.
- Team Coordination and Leadership: Supported team coordination efforts, contributing to a collaborative work environment and aligning efforts with company objectives.
Education
Bachelor's Degree - Business Administration with Major in Human Resources
Universidad Ana G. Méndez
08-2024
Cosmetology -
Institute of Beauty Carriers
Arecibo, PR01.2021
Skills
- Bilingual (Spanish and English) verbal and written communication skills
- Proficient in talent acquisition, including candidate interviewing and onboarding support
- Experienced in policy development, compliance, and implementation of best practices
- Strategic planning and decision-making skills focused on meeting organizational goals
- Effective in team leadership and fostering collaborative work environments
- Skilled in customer relationship management and client-focused solutions
- Proficient in data analysis and performance monitoring to drive productivity
- Knowledgeable in budget management, resource allocation, and process improvement
- High proficiency in Microsoft Office Suite and CRM tools
- Knowledge of Microsoft Office software
Certification
Health and Disability License, Insurance Commissioner of Puerto Rico
Academicformation
- Bachelor's Degree in Business Administration with Major in Human Resources, Universidad Ana G. Méndez, 05/2024
- Cosmetology, Institute of Beauty Carriers, Arecibo, PR, 05/2021
Timeline
Sales Manager
Triple S Salud
06.2019 - Current
Sales & Promotions Supervisor
Triple S Salud
06.2013 - 06.2019
Sales Representative
Triple S Advantage
03.2008 - 06.2013
Sales Representative
Multi-Source Medical Equipment Corp.
10.2005 - 03.2008
Cosmetology -
Institute of Beauty Carriers
Bachelor's Degree - Business Administration with Major in Human Resources
Universidad Ana G. Méndez
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