Angela Smith
Ponce
Summary
Developed essential skills in client relationship management and business development in fast-paced B2B environment. Demonstrates ability to identify client needs and deliver tailored solutions that drive business growth. Seeking to transition into new field where these transferable skills can make significant impact.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager - B2B Business Development
Relay Delivery
01.2023 - Current
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Built relationships with customers and community to establish long-term business growth.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased client satisfaction by addressing concerns and providing customized solutions for their business needs.
Team Lead
HelloFresh
07.2018 - 04.2019
- Responsible for creating and implementing strategies to generate new sales
- Aided in growing the company's presence within the metropolitan area by scouting venues aligned with target audience
- Conducted interviews and aided in the hiring process
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Platinum Client Service Advisor
WorldPay
11.2015 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Support merchants with billing, pricing, settlement, funding and account issues
- Research issues across various systems and databases to resolve complex customer issues, answer inquiries and outline solutions
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues
- Investigated and resolved customer inquiries and complaints quickly.
- Guided clients through account setup processes, ensuring a smooth transition to the company''s services and offerings.
- Managed a high volume of phone calls, emails, and in-person interactions to provide exceptional customer service for diverse clientele.
Guest Relations
Arby’s Restaurant Group
08.2014 - 11.2015
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements based on guests’ survey feedback
- Trained new hires on most effective recovery options including meal vouchers, gift cards, and monetary refunds
- Compiled feedback to help management improve guest relations policies and prevent common conflicts.
- Handled high-pressure situations with grace, effectively resolving issues to maintain positive guest relations.
Claims Representative
Custard Insurance Adjusters
08.2011 - 02.2013
- Answered all incoming claims related calls for inquiring customers providing accurate, detailed, thoughtful responses in a timely manner
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Managed database accuracy and implemented24-hour turnaround with all new inquiries received thereby enhancing customer satisfaction
- Worked productively in fast-moving work environment to process large volumes of claims.
Telesales
Bright House Networks
09.2009 - 06.2011
- Developed scripts for various products and services, ensuring consistency in messaging across all telesales efforts
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Negotiated pricing and payment terms with customers when possible to close deals.
- Overcame objections using friendly, persuasive strategies
- Offered incentives to bundle existing customers’ packages and or purchase new services
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
Education
Advertising/Marketing
IADT
Orlando, FLSkills
- Dynamic, problem-solver who thinks logically, values creativity, and cares about people
- Dependable and dedicated team leader, demonstrating effective communication
- Hard-working and goal-oriented achiever, employing strong analytical skills
- Resourceful self-starter with the outstanding ability to gather, comprehend, and convey information
Certification
- Sales Development Certification, Ready Hire, 2023
Languages
English
Native language
Spanish
Advanced
C1
Timeline
Account Manager - B2B Business Development
Relay Delivery
01.2023 - Current
Team Lead
HelloFresh
07.2018 - 04.2019
Platinum Client Service Advisor
WorldPay
11.2015 - 02.2017
Guest Relations
Arby’s Restaurant Group
08.2014 - 11.2015
Claims Representative
Custard Insurance Adjusters
08.2011 - 02.2013
Telesales
Bright House Networks
09.2009 - 06.2011
- Sales Development Certification, Ready Hire, 2023
Advertising/Marketing
IADT
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