Ángel Crespo
Sales Manager
San Juan,P.R.
Summary
Service-oriented Manager with more than 15 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Data Team Deputy
Endeavors
Pecos, TX
12.2021 - 10.2022
- Foresaw Data department at Pecos Children's Center, a shelter for unaccompanied minors crossing the border.
- Lead a team of Data Associates and Specialists. Foresaw their performance, mentored them and strived for their growth.
- Lead projects with internal departments to achieve process. implementations, data collection, visualizations and reports.
- Collaborated with Federal government volunteers as one of the main point of contact in the shelter and collaborated to create and professionalize data analytics and visualizations across the site.
- Created spreadsheets and designed dashboards using Microsoft Excel for daily, weekly and monthly reporting using tools such as Pivot Tables, Formulas and Power Query.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Field Sales Manager
Samsung Electronics America
San Juan, Puerto Rico
08.2011 - 07.2019
- Foresaw San Juan Metro territory, ranging from 35 to 50 locations. Previously, foresaw all Puerto Rico.
- Managed accounts to retain existing relationships and grow share of business in telecom companies AT&T, Sprint & T-Mobile, and retailers like Best Buy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning, constantly achieving quarterly and yearly goals for $20-$25 million in revenue.
- Surpassed quarterly sales targets 100% consistently and maintained solid Top 5 rankings in Region.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Facilitated business by implementing practical networking techniques.
- Used internal CRM to analyze data, manage store visit logistics and sales forecasting.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Gathered market and competitive insights to provide analysis on sales and competitive data.
- Worked as mentor to over 10 new Field Sales Manager in district and region by contributing to their goal achievement and requirement.
- Ensure store displays were functional and up to date with current marketing campaigns.
- Right-hand to District Sales Manager. Acting manager when DSM was unavailable or on PTO.
- Participated large scale, brand product launch events and global trade shows including CES and CTIA
Sales Associate
Comp USA, Systemax
Guaynabo, USA
08.2009 - 08.2011
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased profits by implementing up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services
Wireless Sales Consultant
MarketSource
San Juan, Puerto Rico
07.2008 - 07.2009
- Wireless Sales Representative for AT&T Wireless in Retail Stores
- Establish relationship with store personnel and be influence to increase AT&T Sales
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Upsold customers by recommending accessories and promotions to increase revenue.
Account Sales Representative
MarketSource
San Juan, Puerto Rico
09.2006 - 07.2008
- Sales Consultant for Hewlett-Packard in Retail Stores
- Developed and managed positive business relationships with national retail store management and employees at assigned partner locations.
- Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
- Worked within specific geographic territory to cultivate new prospects, cross-sell solutions, reach goals and close sales.
Sales Associate
Office Max
Mayagüez, Puerto Rico
03.2004 - 09.2006
- Customer Service and Sales for Electronics, Office Supplies and Furniture
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Some College (No Degree) - Entrepreneurial Development Management
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PRSkills
Business development and planning
Strategic planning
Sales presentations
Extensive personal network
Analytical problem solver
Solution selling
Trained in consumer marketing
Coaching and mentoring
Territory Management
New Business Development
Sales initiatives and techniques
Data Gathering
Intermediate Excel
Timeline
Data Team Deputy
Endeavors
12.2021 - 10.2022
Field Sales Manager
Samsung Electronics America
08.2011 - 07.2019
Sales Associate
Comp USA, Systemax
08.2009 - 08.2011
Wireless Sales Consultant
MarketSource
07.2008 - 07.2009
Account Sales Representative
MarketSource
09.2006 - 07.2008
Sales Associate
Office Max
03.2004 - 09.2006
Some College (No Degree) - Entrepreneurial Development Management
Inter American University of Puerto Rico Metropolitan Campus