Angel F. Alicea Gutierrez
Dorado
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with clear understanding of system architecture and diagnostics. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dishwasher
Pirilos Pizza
07.2024 - 09.2025
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Product Builder
Boston Scientific
08.2023 - 04.2024
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Followed safety procedures and guidelines to maintain safe working environments.
- Inspected extruded product for appearance and size defects according to specifications.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately..
- Assembled as many as 700 coils each day.
Administrative Clerk
Jose Santiago Inc.
02.2007 - 06.2021
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Answered incoming telephone calls, took down messages and provided information.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Warehouse Worker
Jose Santiago Inc.
02.2006 - 08.2006
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 40 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures..
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Technical Support
Conexta Networks
01.2008 - 12.2009
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Recorded and maintained relevant notes for each client and work order.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
Education
Bachelor of Science - Management Information Systems And Networks
EDP University of Puerto Rico
Hato Rey, PR08.2019
Associate of Science - Computer Installation And Repair Technology
IBC
Bayamón08.2013
Skills
- Performance Optimization
- Fast learner
- Desktop support
- Component installation
- MS Office
- Network configuration
- Hardware Inventory Management
- Excellent attention to detail
- Clerical Support
- Verbal and written communication
- Maintaining confidentiality
- Database entry
- Customer follow-up
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Pallet Jack Handling
- Shipping and receiving
- Material Loading and Unloading
- Punctual and Dependable
- Stacking and Staging
- Warehouse Organization
- Material Handling
- Attention to Detail
- Assembly and production
Certification
- CompTIA A+ Technician
Timeline
Dishwasher
Pirilos Pizza
07.2024 - 09.2025
Product Builder
Boston Scientific
08.2023 - 04.2024
Technical Support
Conexta Networks
01.2008 - 12.2009
Administrative Clerk
Jose Santiago Inc.
02.2007 - 06.2021
Warehouse Worker
Jose Santiago Inc.
02.2006 - 08.2006
- CompTIA A+ Technician
Bachelor of Science - Management Information Systems And Networks
EDP University of Puerto Rico
Associate of Science - Computer Installation And Repair Technology
IBC
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