Angelica Formoso Aviles
San Sebastian
Summary
Results driven pharmacy technician bringing several years of experience in filling prescriptions, building relationships with customers and promoting teamwork within pharmacy settings. Understanding of retail metrics and customer service. Proven ability to accurately process insurance and third party rejections. Excellent to maintain accuracy and confidentiality in handing prescriptions and patient information.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Walgreens
05.2014 - Current
- Provided excellent customer care to patients, physicians and other healthcare providers in a professional manner
- Resolved customer complaints efficiently while maintaining good rapport with all customers
- Maintained patient confidentiality when handling patient records and sensitive data
- Processed billing for third party prescription services
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies
- Provided exceptional customer service, addressing patient questions and concerns with empathy
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications
- Answered telephones to respond to questions or requests.
Education
Medical Billing -
Universidad Interamericana De Puerto Rico
05.2014
Pharmacy Technician -
Universidad Interamericana De Puerto Rico
05.2012
Marketing -
Juan Alejo De Arizmendi
05.2007
Skills
- Insurance billing and verification
- Confidentiality and HIPPAA
- Word, Excel, PowerPoint, Teams
- Medical terminology
Languages
Spanish
English
Timeline
Pharmacy Technician
Walgreens
05.2014 - Current
Medical Billing -
Universidad Interamericana De Puerto Rico
Pharmacy Technician -
Universidad Interamericana De Puerto Rico
Marketing -
Juan Alejo De Arizmendi
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