Summary
Overview
Work History
Education
Skills
Timeline
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ANGELICA M. BERRIOS DIAZ

Guaynabo

Summary

Proactive and detail-oriented professional with strong problem-solving abilities, excellent time management, and critical thinking skills. Recognized for active listening, effective communication, and delivering exceptional customer service. Adept at building positive interpersonal relationships and contributing to efficient and organized work environments.

Overview

6
6
years of professional experience

Work History

Admissions Assistant

Centro de Manejo de Linfedema y Fisioterapia
Río Piedras, PR
05.2024 - Current
  • Provide high-quality customer service by answering phone calls, coordinating appointments, and guiding patients through the treatment process.
  • Manage and maintain patient medical records, ensuring accurate digital and physical filing in compliance with HIPAA regulations.
  • Oversee daily clinical operations, ensuring the effective flow of appointments, and proper scheduling for multiple specialists.
  • Process patient documentation needs, such as medical orders, certifications, and appointment verifications.
  • Prepare and submit patient case files to external institutions, including the Social Security Administration.
  • Support administrative tasks such as document scanning, printing, and correspondence handling.
  • Ensure compliance with confidentiality protocols and provide a professional and welcoming reception area.

Cashier Assistant

Marshalls
Guaynabo, PR
06.2021 - 12.2022
  • Operate cash register to process customer purchases accurately and efficiently.
  • Assist customers by answering questions, locating merchandise, and providing product recommendations.
  • Restock and organize shelves, ensuring merchandise is displayed according to store standards.
  • Support loss prevention efforts by monitoring sales areas and reporting suspicious activity.
  • Maintain cleanliness and organization in assigned work areas.
  • Collaborate with team members to meet store sales goals and deliver excellent customer service.

Cashier

PUMA GASTATION
Guaynabo, PR
10.2019 - 05.2020
  • Processed sales transactions accurately and efficiently.
  • Provided excellent customer service by assisting clients with inquiries and product selection.
  • Maintained the cleanliness and organization of the sales area.

Education

High School Diploma -

HOMESCHOOLED
San Juan PR
05-2019

High School Diploma -

LIBRE DE MUSICA ANTONIO PAOLI
CAGUAS
05-2019

Bachelor of Arts - Criminal Justice

UNIVERSIDAD INTERAMERICANA
METRO

Skills

  • Customer service and client relations
  • Appointment scheduling and calendar management
  • Records management (physical and digital)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Docs, Sheets, Drive, Calendar)
  • Document preparation and correspondence handling
  • Filing systems and office organization
  • Basic billing and payment coordination
  • Telephone and front-desk reception
  • Bilingual: Spanish (Native), English (Fluent)

Timeline

Admissions Assistant

Centro de Manejo de Linfedema y Fisioterapia
05.2024 - Current

Cashier Assistant

Marshalls
06.2021 - 12.2022

Cashier

PUMA GASTATION
10.2019 - 05.2020

High School Diploma -

HOMESCHOOLED

High School Diploma -

LIBRE DE MUSICA ANTONIO PAOLI

Bachelor of Arts - Criminal Justice

UNIVERSIDAD INTERAMERICANA

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ANGELICA M. BERRIOS DIAZ