Angel M Sierra Peña
San Juan
Summary
Security professional with extensive experience in maintaining safety standards and ensuring compliance with regulations with a strong sense of practical and collaborative approach. Over 10 years of dynamic airport experience.
Overview
11
11
years of professional experience
Work History
Transportation Security Officer
TSA
Carolina, PR 00979
04.2022 - Current
- Enhanced passenger and baggage screening, upholding security protocols with a lawful ethic.
- Assisting individuals with special needs during the security screening, ensuring their comfort and dignity are maintained throughout the process.
- Targeted pat-downs searching of prohibited items and weapons.
- Performing quick but effective security checks to reduce wait times for a balanced passenger flow.
Airline Customer Service Agent
GMD Airline Services, WestJet, Avianca
Carolina, PR
01.2015 - 04.2022
- Handling of passenger boarding process, maintaining punctuality and orderliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Providing customer service with empathetic listening and effective problem-solving skills.
Education
Bachelor of Arts - Graphic And Digital Design
UPR Carolina
06-2012
High School Diploma -
Colegio La Milagrosa
San Juan05-2008
Skills
- Customer service
- Threat detection
- Fluent bilingual communication
- Organizational skills
Timeline
Transportation Security Officer
TSA
04.2022 - Current
Airline Customer Service Agent
GMD Airline Services, WestJet, Avianca
01.2015 - 04.2022
Bachelor of Arts - Graphic And Digital Design
UPR Carolina
High School Diploma -
Colegio La Milagrosa