Summary
Overview
Work History
Education
Skills
Timeline
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Angel M Sierra Peña

San Juan

Summary

Security professional with extensive experience in maintaining safety standards and ensuring compliance with regulations with a strong sense of practical and collaborative approach. Over 10 years of dynamic airport experience.

Overview

11
11
years of professional experience

Work History

Transportation Security Officer

TSA
04.2022 - Current
  • Enhanced passenger and baggage screening, upholding security protocols with a lawful ethic.
  • Assisting individuals with special needs during the security screening, ensuring their comfort and dignity are maintained throughout the process.
  • Targeted pat-downs searching of prohibited items and weapons.
  • Performing quick but effective security checks to reduce wait times for a balanced passenger flow.

Airline Customer Service Agent

GMD Airline Services, WestJet, Avianca
01.2015 - 04.2022
  • Handling of passenger boarding process, maintaining punctuality and orderliness during busy periods.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Providing customer service with empathetic listening and effective problem-solving skills.

Education

Bachelor of Arts - Graphic And Digital Design

UPR Carolina
06-2012

High School Diploma -

Colegio La Milagrosa
San Juan
05-2008

Skills

  • Customer service
  • Threat detection
  • Fluent bilingual communication
  • Organizational skills

Timeline

Transportation Security Officer

TSA
04.2022 - Current

Airline Customer Service Agent

GMD Airline Services, WestJet, Avianca
01.2015 - 04.2022

Bachelor of Arts - Graphic And Digital Design

UPR Carolina

High School Diploma -

Colegio La Milagrosa

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Angel M Sierra Peña