Angely N Ortiz Baerga
Kissimmee
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
FHA PROPERTY PRESERVATION COORDINATOR
CYPREXX SERVICES
12.2022 - Current
- Coordinate exterior maintenance to properties in foreclosure and pre foreclosure.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Resolved customer complaints or answered customers' questions.
- Organized and coordinated bid requests, bids, contracts, and invoices.
- Managed the scheduling of contractors to complete preservation work orders.
- Prepared estimates for repair costs associated with maintenance and repairs on properties.
- Maintained records of all activities related to property preservation work orders.
- Completed various administrative tasks such as data entry into company software programs.
- Provided excellent customer service while communicating with vendors, contractors and clients via phone or email correspondence.
- Adhered to all applicable federal, state and local laws governing the industry.
- Responded promptly to emergency calls related to property damage or security breaches.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Met with clients to negotiate management and service contracts.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Operations Manager
AJ REYES TRANSPORTATION LLC
12.2019 - 12.2022
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Hired and onboarded team members to meet immediate and expected demand.
- Analyzed financial data, identified trends, and developed strategies to improve profitability.
- Prepared monthly, quarterly, and annual financial statements in accordance with generally accepted accounting principles.
- Managed a team of accountants to ensure accuracy of all financial transactions.
- Maintained accurate records of payroll information including wages, deductions, bonuses.
- Oversaw cash flow, controlled costs and financial matters.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Created reports detailing fleet utilization, costs per mile, hour, load, employee productivity metrics.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Implemented successful business strategies to increase revenue and target new markets.
- Planned delivery routing, team workflows, and promotional initiatives.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed scheduling, training and inventory control.
VETERINARY OFFICE CLERK
CLINICA VETERINARIA COAMO
06.2017 - 05.2019
- Medical programs appointments
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Processed incoming and outgoing mail daily.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Organized office supplies and maintained an inventory of stock items.
- Prepared invoices for customers based on their orders and payment terms.
- Received payments from customers via cash or credit card transactions.
- Updated customer accounts information in the database system accurately.
- Performed basic bookkeeping tasks such as entering data into accounting software programs like Avimark System.
Education
BA BUSINESS ADMINISTRATION in Progress -
PONTIPHICAL CATHOLIC UNIVERSITY OF PR
05-2020
HIGH SCHOOL DIPLOMA -
ELVIRA M COLON
05.2012
Skills
- Performance reporting
- Financial Management
- Business Planning
- Meeting Coordination
- Document Control
- Staff Management
- MS Office
- Patient Registration
- Project Coordination
- Regulatory Compliance
- Schedule Management
- Contract Negotiation
- Negotiation
- Customer Service
- Operations Management
- Administrative Leadership
- Vendor negotiation
- Budget management
- Contract administration
- Customer service
- Regulatory compliance
- Employee training
Languages
1,C2,1,C1
Education and Training
true
Languages
English
First Language
Spanish
Advanced
C1
Timeline
FHA PROPERTY PRESERVATION COORDINATOR
CYPREXX SERVICES
12.2022 - Current
Operations Manager
AJ REYES TRANSPORTATION LLC
12.2019 - 12.2022
VETERINARY OFFICE CLERK
CLINICA VETERINARIA COAMO
06.2017 - 05.2019
BA BUSINESS ADMINISTRATION in Progress -
PONTIPHICAL CATHOLIC UNIVERSITY OF PR
HIGH SCHOOL DIPLOMA -
ELVIRA M COLON