Angelys Cruz Barroso
Bayamón
Summary
Dynamic Commercial Sales Manager with a proven track record at Pep Boys, excelling in customer service and talent recruiting. Achieved consistent sales targets while mentoring a high-performing team. Known for enhancing client relationships and driving business growth through strategic initiatives and effective communication. Skilled in problem-solving and delivering impactful presentations.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
15
15
years of professional experience
Work History
Commercial Sales Manager
Pep Boys
01.2022 - 01.2024
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
- Reduced costs associated with lead generation by identifying more cost-effective methods for acquiring potential clients.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Order Picker
Amazon Warehouse
01.2018 - 01.2022
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Transported merchandise pallets to move in warehouse.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
Tailor
The Cleaners Laundry
01.2009 - 01.2017
- Provided high-quality alteration and repairs for clothing and drapery.
- Enhanced customer satisfaction by providing personalized tailoring services and alterations.
- Repaired and replaced defective garment pockets, pocket flags and coat linings.
- Developed customer trust by consistently delivering superior quality alterations and repairs within promised timelines.
- Altered patterns to fit client requirements.
- Managed customer expectations with open consultations and frequent communication.
- Achieved reputation for precision and speed, completing complex alterations well within deadlines.
- Reduced material waste by implementing efficient cutting techniques.
- Delivered training sessions for new hires on tailoring techniques and customer service excellence.
- Promoted to head tailor within year, recognized for exceptional skill and leadership.
- Repaired garments and corrected construction mistakes.
- Maintained sewing machines and equipment, ensuring optimal performance for precise workmanship.
Education
High School Diploma -
Tomas C. Ongay
Bayamon, P.R05-2009
Skills
- Customer service
- Written and verbal communication
- Training and mentoring
- Onboarding and coaching
- Sales skills
- Public speaking
- Talent recruiting
- Cash handling
- POS system operations
- Computer skills
- Attention to detail
- Problem-solving aptitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Commercial Sales Manager
Pep Boys
01.2022 - 01.2024
Order Picker
Amazon Warehouse
01.2018 - 01.2022
Tailor
The Cleaners Laundry
01.2009 - 01.2017
High School Diploma -
Tomas C. Ongay
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